My $20 MAX 5G BYO promo is fixed now and everything is working correctly. I have one separate billing issue I need help with.
During the original port/activation problems, I was charged $30 three different times for the same line because the activation kept being redone. One $30 charge was the legitimate first-month payment, but the other two were duplicate charges.
Since I’m staying with Total now, I’m okay with receiving the extra $60 as an account credit toward future service. Can you please review those charges and apply the $60 credit without making any changes to my plan or promotional discounts?

How do i port my cell number into my current total account?

It rings but won't locate, need help after customer support hung up

It would be a great value-add if TW can offer cellular plans or smartwatch add-ons for Apple Watches. TW, any future plans?

Ordered for a physical sin, Sunday night . It said 2 day shipping and I happily ordered it. It's Thursday now and the status says pending remote fulfillment. What on earth does it even mean and when would I get the sim ? Why doesn't this site show me an eta

Cross-posting for visibility. Been content with total until now. Autopay always on, card still active for many years, no change in my line. Every month has been $65 - $30 (discount) - $5 (autopay), $30/mo. I receive a text today stating to add autopay or service is discontinued tomorrow. Log in, autopay is off, I did not shut it off. Go to flip it back on, total will now be $60/mo ($65 - $5). Call support, they state it is likely a glitch on my end, make me wait 45 minutes, finally say there's nothing that they can do, but they've created a ticket. With this ticket, they may come back and decide that I cannot get the discount, I have to wait 1-2 business days.

So basically they want me to renew tomorrow at this higher rate, sneakily stripped my discount, and I may never get it back. Total wants out of this net negative deal that they used to draw customers in. They've been eating the $17/mo Disney credit and had to find an excuse to bail. Unless they resolve promptly, I don't see how this was an honest mistake.

How can I port in my current boost number into my total wireless account and keep my current total wireless plan?

Mostly useless, rarely constructive, and never provides updates whether resolved or not. They need to reprogram with tangible 'have you tried the following?' suggestions.

Laughable that it replies to replies .. 'I have a problem' then 'have you tried this?' followed by 'I'm sorry' to the 'have you tried this' reply.

Expecting a bot to reply to this post in 3, 2, 1 ...

Anyone have similar experience??

So I joined Xfinity had a free line of mobile service so I took it because my phone was finally unlocked now after switching even though my line says 5G+ there’s nothing loading so I want to switch n back to total will my month of service still be good if i switch back and I have to keep my number everything is registered to it. So how do I do this? Will I owe Xfinity since it’s before 14 days of service ?

Hello,

I am on a Legacy Total 5G Unlimited plan and I will travel abroad. I am trying to find out which countries are covered in my plan, but it is proving very difficult as all the info online refers to the new plans. I tried to chat with an agent but they do not seem to have the information.

Any help is greatly appreciated. In particular I will be traveling to Egypt.

Thank you.

Hi, i recently switched from Verizon+ for the $20 month deal. No issues porting in from Visible—took 5 minutes (eSIM)

I was traveling to Japan for 10 days and the total roaming worked perfectly. Didn’t have to change a thing. Worked like as if I was in the US. Able to call US, Japan, and data speeds were decent. The only drawback was that I finished my 10GB limit within 8 days lol. My monthly cycle had started a few days before the trip; and my husbands cycle restarted while we were in Japan, and his data continue to work after the new cycle date too. Seems like the older roaming issues have been resolved.

Just wanted to share this here as a data point.

Nice to have an autopay discount with a credit card again, international roaming (I need this for Europe/West Asia travel soon) and unlimited QCI 8 data. I was previously on Verizon Simplicity (QCI 9) financing a new iPhone Air as my upgrade from iPhone 13 Pro and I switched to T-Mobile Essentials 2.0 for a few days to get them to pay off my new phone, now I’m on Total Wireless.

The porting process was kind of ass and I needed to change my DNS because I guess Adblock was causing the webpage not to load.

It took a few minutes, but the port was successful and now I’m on Total Wireless/Verizon Value again. I’ll see how it goes over the next few weeks.

For people who have used both how was Total Wireless vs Visible+ Pro vs US Mobile Unlimited Premium in your experience?

Hello,

I saw this post from over 2 years ago asking the same question I'm asking here. Wondering if anyone since has tried activating service with Total using a new Total-assigned number and then eventually replacing that with a personal number from a previous service provider, and what their experience was like.

Post for reference: https://www.reddit.com/r/TotalWirelessOfficial/comments/1ip86vk/can_i_port_in_a_number_to_replace_an_already/

I still have about 3 weeks left on my T-Mobile service so the best case scenario would be this, so that I can run dual-sim and trial the service before commiting to porting in multiple lines.

Is this is a feasible request? Hoping the Total team can jump in and set the record straight as I've seen mixed anecdotes online. Thanks!

When I feed the IMEI2 of a Straight Talk branded phone which still has ST on IMEI1 on compatibility checker, the compatibility checker green lights it.

If I move forward with it, what will happen?

Now I am unable to get the port out pin because the system doesn't recognize the current number.

Ported out of Visible to Total. Visible successfully ported out but Total never ported in. Spoken to over 10 reps, nobody can resolve. Expecting to lose my number. Does this happen to everyone?