Hello i’m kinda lost of what to do!
October 10th i ordered a chair to be delivered at my house the 20th and the order is still stuck at « pending »
I tried contacting the support on chat i’ve received some of the dumbess answer « you will receive it in april 2026 »?????
Decided to call directly customer service they told me an agent allready escalated my order to a supervisor or what ever and they are working on it actively, I even asked them if it was a payment issue because I dont see the transaction on my CC bill, he answered me its because they dont take money until the order is process to wait. Edit: i just saw tho the transaction in googlepay/wallet but not on my official credit card company
It’s been 2 days now and i still have the same script through the phones that someone gonna contact me etcetcetc
What can I do at this point? Do i just re order it and pray this time it works and eventually if the other order go through i just refund it? I’m out of solution
Note that this is staples in canada/quebec