*Resubmitted with a reference image.

Samsung smart TV UE49NU7100 has a software problem. A factory reset didn't fix it.

1. The "About This TV" window (model code, serial number, Open Source Licence, QR Code, Close) pops up by itself and,

A voice reads the window text aloud,

4-digit PIN notifications appear in the top right corner,

These appears once the remote is in use.

With no remote batteries, this info window didn't show up.

1. "Not available" appears on screen. With the remote's batteries out, selecting Source with the TV's own button also gives "Not available", even after unplugging the TV and plugging it back in.

I tested with no network connection and nothing plugged into HDMI or USB. Software version is latest.

Has anyone fixed this, or know about this?

Hello everyone,

I’ve owned Samsung The Frame TVs for years and have always loved them. Recently, we had our 85” TV replaced because the previous one was having issues.

However, the new TV keeps displaying these annoying AI Companion notifications. Every time they pop up, I select “Disagree” because I have absolutely no interest in using this feature. Yet, the notifications keep coming back! It’s driving me insane.
Does anyone know how to permanently disable AI Companion and stop these pop-ups? I’d also like to disable any microphones or cameras that could potentially be used to spy on us.

Any advice would be greatly appreciated!

Hi everyone, I purchased this Samsung 50” UN50U8000FD from Costco in February 2026 and I am now having issues with it, the volume CANNOT be adjusted unless it’s set to 0 or 100, or using the SmartThings App, same goes for the controller, as it only can be changed with the app and if using the physical remote it will constantly scroll until it comes to some sort of end page. The IR sensor has been flashing red constantly. I’ve tried to do a hard reset, power cycles etc. nothing seems to work. Has anyone experienced this? TIA.

Photo from the tv diagnosis.

Is this a dead pixel on my less than one week old 42" Samsung S90H?

I just got the Samsung s95h (s90h in US) in the 77 inch variant. As you can see on the picture, the back bends out. Is that normal or should I send it back?

Bought a brand new S90H 65inch tv from Croma day before. Got it delivered last night.

In excitement, I Unboxed it and set it up myself. The moment I switched it on with the remote, I could only hear the startup music … no video/picture.

Followed all troubleshooting steps but no luck. I’m shit scared now, is the TV kaput? Should I have waited for the technician to install it?

My samsung TV (model [TV]UN46D6000) is blinking some kind of specific pattern on the red light. The video is in the link. And, I can very faintly see the boot screen. Its stuck there, probably bootlooping, and it's very dark for some reason. What does this mean and how can I fix this?

TV was purchased in November 2023. Last Sunday, TV automatically shut off and kept showing the white screen. Samsung Care came and checked and now I’m left with a $1300 bill and a very expensive piece of cardboard. Advice on what can I do next

It's listed on Best Buy and Sam's Club. There is some AI crap review on YouTube from earlier this year, which doesn't look like the TV on the two aforementioned websites. Anyone have Intel on what the QN90H is all about compared to the QN80H?

Here is a quick one. My UE55CU7092UXXH 55 inch TV main board gave up its life after 25 months of first use. Guaranty is 24 months.

Thanks, Samsung

We were watching TV at my friend’s house and a few minutes into our show the tv faded to black from the top to bottom like if a curtain was falling and now the screen is just black. The audio was there for a bit but now it’s not there. We have power cycled a few times and verified the cord is not faulty.

Why is my qn65s95b dimming so much on already dark shows??? I already have all power saving settings off but I don’t know what else to do beside continuing to exit and renter apps on my Apple TV. I can barely see anything, the picture doesn’t do it the most justice. I think it’s only when using Apple TV but I don’t use other streaming devices. Any ideas ?

I updated the tv without thinking but then when i tried to watch the news with the satellite tile it brings me to osn tv and tells me that i need to sign in.
I cant remove it normally like other apps.
I dont want to reset the tv .

Model:QA65Q6FAAUXSA

Hi all,

I’m seeing some odd artefacts on my Samsung S90F, 65" and can’t figure out what’s causing them. Photo attached. Looks like horizontal gridded lines across the whole screen.

What I’ve noticed so far:

The artifacts stay on screen even after I unplug the HDMI cable, so the source device doesn’t seem to be the cause

They also show up on the TV’s own menus including “No Signal” screen

A hard reset (holding the power button for a few seconds until the TV reboots) makes them disappear completely

After that, they come back after a few days of use including gaming

Setup:

Model: Samsung S90F, 65", latest firmware

Source: PS5 Pro via HDMI [port number]

Picture mode: Game mode / HDR on

TV age: 2 months

My questions:

Is this a known firmware or processing bug, or a sign of a panel / T-con board issue?

Since a hard reset clears it, is it safe to assume it’s not burn-in or permanent damage?

Is this worth a warranty claim, or should I wait for a firmware update?

Samsung 85-Inch Class QLED 4K Q60D Series. A thin black line appeared a few days ago. Yesterday it became a very thick black line. I tried a Hard Power Reset. The thick line reverted back to a thin line. Then, this morning, the line had completely vanished and the screen is back to normal! I'm wondering if my unit is toast. I passed the 1 year warranty in July. Reseating or replacing the internal T-Con could be an option or maybe the TV had a miracle and fixed itself.

I see a lot of hate for this TV online, but it appears that the panel is the same as the LG C6H at least for the 77" version. What are your thoughts on it? I'm on my 2nd faulty C6H in 2 weeks and reluctant to give it another chance. I do have a bright room, so I guess that is another reason to look at a matte TV

I have had every type of tv- expensive and budget and they all eventually lose picture and get those horizontal lines. Tv in my bdrm is a 75 inch LG I had for 5 yr and now horizontal lines- I need a 75 inch to go in LGs place .. Should I get
TCL 75 inch Q series 75Q51k
Vizio 75 mini led quantam 4k
LG 75 UA75
TCL 75 QsLR
samsung. 75 M70HB?

I also plan on getting 4 yr warranty so when this tv goes out it can be replaced- I will also get professional install and mounting. Tv is just a tv to me- I watch peacock mostly- i feel like they all go out at 5 yrs .

Out of nowhere a 3” blurry white streak appeared at the bottom center of the screen. The intensity changes with screen color. Any fix or is this nearing the end after only 4 years?

My LG Blu Ray player is plugged into my Onkyo NR646 Receiver which is plugged into my TV.

This is the screen I get.

Google suggests it's and HDMI handshake error so I tried their suggestions to fix it: unplug everything, update firmwares, swapped in newer cables.

Nothing has worked.

When the Blu ray is plugged directly into the tv, it works. My Apple TV 4k, routed through the receiver, works fine. My PS4, routed through the receiver, works fine.

Why does only the Blu ray player not work?

My UN49KU7000 (purchsed 2018) is having issues with the remote voice recognition. This happened about a month ago. I really miss it to turn of the tv in the evenings.

I found this 8k Tv on clearance. It was last years store model. I bought because of the crazy price. Wanted to come on here and ask if I got lucky or should I be looking carefully at things?

My budget will allow me to buy either 75" neo qled qn80h or 65" oled S95h

Confused which to take?