I abhor this log in design pattern. Two steps means two clicks, two password manager or Touch ID invocations, another extra half a second of delay and friction. For what purpose? I've never had a good explanation for what benefits this pattern brings. Certainly none to the user.

So earlier today I had a new login alert regarding an alternate protonmail account I use rarely.

I didn’t recognize it and immediately changed my password and logged every session out. I then enabled 2FA (because it’s an alternate email, I stupidly had not previously). However, I was going through the login history and it said that there was a Linux export that occurred in the 2 minutes between the login notification and getting everything reset. So not great.

Well I figured fuck it, I hadn’t done anything crazy on the account and used it to sign up for some subscriptions and order some kratom, which is legal. Also no credit card info or anything was in that emails history.

Well this where it gets messy/interesting, although I figure it’s just a scammer. An hour or two goes by, and I get a signal message request from a guy saying that I was deanonymized and “your mailbox xxxxxxxxxx@proton data dump is ready to be sent to local DEA agents.” Then asked if I wanted to negotiate, and that not replying within 2 hours means no.

While I at first panicked, I didn’t accept the request and assumed it was a phishing email and the main goal was to get access to my signal, my phone, or extort me for money. And logically, 1) I didnt do anything the DEA is interested in, and 2) he’d be admitting to a crime if he reported anything—hacking is not taken lightly by law enforcement.

He then followed up an hour and a half later saying times up. I then reported and blocked him.

Should I be worried or did I do the wrong thing?

I have protonpass and the other upgrade. Proton hasn’t detected any darknet leaks or anything yet.

Bonjour,

J'espère que je poste au bon endroit.

Je viens voir si quelqu'un peut m'éclairer : depuis dimanche, dans Proton Mail, je reçois un message d'erreur (sous la forme d'un bandeau rouge) indiquant "les alias n'ont pu être chargés" (je précise qu'il s'agit des alias "hide-my-email"). Le même message apparaît dans le centre de sécurité, dans le volet droit.

Les alias apparaissent pourtant bien dans Proton Pass, sont actifs et fonctionnels (je reçois bien les newsletters transférées).

J'ai vidé le cache, redémarré le PC, mais rien n'y fait... Cela se produit sur la version desktop et sur la version web ; j'ai l'abonnement Unlimited.

Sauriez-vous comment y remédier ?

Merci et bonne journée !

I am currently trialing scribe function on proton mail.
So far it just says every time I try and use it.

‘The system is busy at the moment. Please try again in a few minutes.’

Is it a known issue that it is not working?

I’ve made a new Proton email account with a custom domain. The domain is verified and I got an email to the inbox from Proton that it is successfully set up and I should be able to send and receive emails now.

Problem is, when I test send an email the recipient address does not receive it, and when I test sending an email to the new Proton email, it does not receive it. I don’t get a DNS notification that the address does not exist.

Anyone know how to fix this? I’ve already contacted support.

Is there a way to control Proton Calendar programmatically?

I need to automate adding and deleting events.

Can anyone spot the difference ?

On 13/10 (dd/mm) I was sent an email by a contact, who had received the email herself from a third party and forwarded it to me. And today she said she had sent that email (I can't remember ever having seen it), and re-sent it to me. It's was an email from my daughter's dance school.

Now, when I search for the name of the dance school (which is also the sender name in the original email) in Proton Mail webmail, I only find the mail from 13/10 and not the one from 18/10. When I do the same search in the Proton Mail Iphone app, I find neither emails.

And when I scroll down in my inbox to 13/10, the first email is not listed. I cannot see it anywhere. I know it is in the inbox, it is not in the archive or anything like that.

I wonder what's going on here? I've contacted Proton for feedback on this, but i'm wondering if anybody else is experiencing stuff like this? I'm suddenly questioning whether I'm actually receiving emails or if Proton Mail is hiding stuff from me.

I keep noticing that many vendors either have a missing profile icon or a somewhat corrupted one (e.g., completely white or very low resolution), while on the web they look completely fine. Why is that?

It seems impossible to do the following:

- 2 users, want to share info@ inbox of our company.

- I found out: group, so added info@ email there, it's working, but i can't find a way to reply from that e-mailadress? Which is most of the time a MUST.

Can't believe that Proton is missing this? Am I missing something?

Wanted to save one email thread as a record. Options in Proton today:

- export each message one at a time (⋯ → Export → .eml), then rename them so they stay in order, or

- run the Export Tool / Import-Export app and dump the entire mailbox

Nothing in between, and no "print conversation" either.

There's already a UserVoice idea for exactly this, sitting at 7 votes:

https://protonmail.uservoice.com/forums/284483-proton-mail-calendar/suggestions/50708315-ability-to-easily-copy-or-export-entire-conversati

If you've ever had to send "the full email exchange" to a bank, a lawyer, a complaint agency, or an LLM, please vote. The related Export emails to PDF (https://protonmail.uservoice.com/forums/284483-proton-mail-calendar/suggestions/47726105-export-emails-to-pdf) idea has 753 votes, so there's clearly demand.

As lot of us trying to get rid of google as much as possible...... there stands a number of things that are proving to be hiccups. One of which is login support. Almost everything nowadays has 'Login with Google' option whereas very few other options like apple and Facebook which are honestly equally bad. There are some like steam or discord or x which are used on very specific sites. It would be nice to have a privacy based one like proton. I fully understand that proton can't just make developers and companies use proton's sign in option. However it is a sad fact that proton doesn't even have the feature for doing this. If it was a thing then probably slowly it could've grown. But it just doesn't exist. Hope they make it a thing.

(Note: please don't bully me if my thought is not to your liking. Just sharing a friendly idea. I can be wrong.)

I receive several spam emails every hour that aren't meant for me. What's going on?

For example, the email address in the “To” field—which includes “Stephanie”—is NOT my address.

If your thinking about using proton drive as a long term backup, only do so with small files.

I had previously backed up a few hundred gigabytes of important data and went to retrieve it over the past few days and every time i tried to download any significant share (1-2GB at a time), the download would crash in chrome.

I had to divide everything up into approximately <500MB chunks and then use the desktop apps and rclone to get it to finish (which still took days). If this was a critical situation this could have been bad.

Although some of you may have a couple terabytes of data capacity, actually getting it off their servers is very difficult. Idk if they are using magnetic tapes or something but I will not be relying on this again for anything serious.

Dealbreaker for me.

Basically the title. The application opens fine and everything but the second I try to type out a formula it crashes. More specifically the VERY SECOND I press a key that will reference a sector/cell it crashes(like when I type "=SUM(B" right when type "B" it crashes). Is there a fix to this because surely this isn't something that happens to everyone.

I think I’ve found a design flaw in how Proton handles password-protected emails, and I’d like to know if others see the same thing.

What happens:

1. You send a password-protected email to a non-Proton recipient.
2. They open it through the secure link and reply through the portal.
3. That reply lands in your inbox like any normal message.
4. Later, you hit Reply the way you would for any email. Nothing tells you the thread started out protected, and the reply goes out as a standard unencrypted email.
5. The recipient’s regular inbox now holds your reply, with the original protected message quoted in the thread history.

Why I think it’s a real problem:

The only visual cue is a small blue lock that appears when you set a password. When you don’t, nothing appears, and a missing icon is easy to overlook. Someone less technical could easily assume that a conversation that started securely stays secure. And since the sensitive content sits in the quoted history, even a harmless reply like “sounds good, thanks” re-sends it in the clear.

The people most likely to use this feature are the ones sending to non-Proton contacts who don’t use PGP, who are often the least likely to notice.

What I’d suggest:

• Default to re-applying password protection when replying to a thread that began as a protected message
• Show a clear warning when sending an unprotected reply to such a thread
• Strip or collapse the quoted protected content when the reply isn’t protected
• Remember the password and expiry per conversation so re-enabling it is one click

Security state should fail loudly, not silently.

I’ve reported this to Proton’s security team and filed a bug report. I reproduced it on the website using Brave Origin on Linux, October 2026 and haven’t tested the mobile apps.

As in the title. I am currently on Proton Unlimited with several months left and I was enjoying using Lumo lately. I decided to test premium version for a month, but the only option available is 12 months. Is there really no way to run two separate billings on same account?

I could create second proton account and achieve that but why...

Serious question. I think a lot of average users don't take Proton seriously because of the .me domain. To non-tech people, .com just looks more professional and trustworthy.

If Proton managed to get proton.com, I honestly believe monthly active users would explode. Many people I've talked to hesitate to switch from Gmail/Outlook partly because "proton.me" doesn't feel like a big, established company to them.

Is there a reason Proton hasn't gone after the .com? Price? Owner refusing to sell? Or is it just not a priority?

Curious what others think.

I genuinely appreciate using Proton products because they help me manage my data and maintain privacy as much as possible. One suggestion I would offer is to adjust the wording used to present your plans. For example, when comparing Proton Mail Plus, Proton Unlimited, and Proton Duo, the display shows only the monthly cost on the first page; scrolling down reveals nothing about annual pricing until a plan is selected, at which point it indicates payment for twelve months in advance. I am fine with the cost, but I wonder why the layout might mislead people about the price until they reach the next screen.

I fully support proton, though I would prefer the first page to display only the service and its features; the pricing options could appear on the second page.

It keeps going in circles. I'm logged in. I go to create another account. it asks me to log in again. I do. It goes back to the inbox. I click create another account. It asks me to log in. I do. It goes back to the inbox.

Four times.

I set up a new account but none of the emails are going in or out. I submitted multiple tickets over the course of a couple of days starting 4 days ago. Got an automated response but nothing else. Is this a normal wait time? I’m new to proton mail and so far it’s not looking like I’ll stay.

I've been using Proton Mail for just over a month and as I move over to using it more and more I want better convenience than the web interface. I see two options, the desktop app and bridge with my preferred mail client.

The benefit of bridge is obvious to me, same client as I have been using for ages, whilst I transition from other accounts a single client, ability to pull mail down for local backup, etc. I also imagine there may be some Proton specific features I will miss in bridge, what may be the biggest thing missing?

The desktop app I am unclear what its benefits will be. Yes it will have better support for Proton specific features, but what am I gaining over the web interface? What local features does it have which are not available via web?

I think at the moment I am taken more by bridge and doing anything Proton specific on the web. I though would like to hear the case made for the desktop app in case there is something Proton has failed to point out which may change my mind.

If you own the proton pass lifetime, will your email be deleted in 2 years of inactivity too..? Or is that only for free accounts?

Hi there !

I'm trying to teach my mailbox on how to sort the emails in the categories, because it doesn't do the same everytime and it's driving me nuts.

I tried searching all the emails with a specific pattern, and I wanted to manually assign them to the right category, to help machine learning understand where I want them.

Unfortunatelly, after I do the search and I select them all, right-click doesn't offer to move them to a category. (Yes it works when you do it on 1 email but I wanted to do it for a batch of emails, and yes all these emails are in the inbox, not in any other folder).

Any idea on how to do it ?

Thanks 🙏