Hello All:
Hoping your midterms all went good and that you had a great fall break if you had one. Well my break was something else, I tell ya.
Ok, so at the start of the term back in August we are asked to make any early alerts regarding students that aren’t logging onto Canvas or submitting assignments. I teach an online communication/Public Speaking class at a private university as an adjunct. I noticed one student who hadn’t logged onto the class or communicated with me. I contacted our success team at the college and they were not able to contact her. A few days later the student contacts me and tells me she is a PSEO student who apparently never gotten an email or letter from the college with login information. According to the Dual Credit person, the student was given that information prior and they showed her and me proof of their communications.
Student emails me in early September and tells me she has now gotten access and she will get caught up on assignments soon. Well that never happened. In the last month and a half she never submitted one assignment and hardly if ever logged onto Canvas. I tried reaching out multiple times with no response from student. I made her aware of her inactivity, grade, and my late work policy. I was as lenient and understanding as I could have been and gave her enough time to complete her assignments which she failed to complete. I probably gave her more time than I should have.
Earlier this month I made another alert regarding the students lack of log ins and the fact that she already had a half a term’s worth of work missing. Student never contacted me and never contacted the success team either. According to them she was refusing to meet with them to discuss her failure and withdrawing. The college was having issues with this student and so was I.
This past weekend the student contacted me and pretty much said that she had assumed she could hand in her work later and thought the class was self paced like her online high school classes were. I gave her a run down on what an online asynchronous college course is, my concerns about her grade, and reiterated my late work policy which I told her about in all my outreaches. I informed her that she has 8 weeks of coursework missing and is at a 5 percent in the class. I suggested she contact her advisor and discuss options, such as withdrawing.
I gave her advisor a heads up about the situation. She mentioned that she and other individuals at the college had tried contacting the student multiple times with no response. She agreed that I was as fair and accommodating as I could be and agreed that the student should withdraw from the class.
The student contacted me again last night and it was clear as day she didn’t even read my email. She said she would be handing in her late work even though I told her she couldn’t and that it wouldn’t be accepted as it was already all overdue. I also told her about what the advisor and I suggested. I was as supportive as I could be in giving her words of encouragement and gave her to resources that could help her. I encouraged her to take the class when she is ready but given that she was so far behind it would not be possible for her to pass the class right now. I contacted the advisor again to keep her in the loop.
Well this morning I got my first parent email ever from her mom. The mom basically told me about all her issues, such as finding out about having Autism, ADHD, and Bipolar, having a mental breakdown last year and her psychiatrist suggested a setting other than high school which is why she is taking online classes, and the changing of medications and what a struggle this has all been. She also had a mental breakdown last spring and had to take a leave from school. I never received any accommodation letter from the student or the school. She does not have any accommodations on file according to the college. Again, this student hasn’t connected with me or the college all term. The mom then demands that I accept and grade all of her work that she has missing. You know what’s funny, she said she isn’t the parent to contact a professor to request accommodations for her kid. Yeah, I am sure this lady has contacted all of her professors.
I didn’t respond to the mom and immediately contacted my chair who was so beyond supportive and contacted me right away. He also reaches out to the Dean, Admissions, Dual-Credit person, and the advisor. He also told me not to contact the parent or do anything. The Dean agreed that a withdraw should happen. The advisor reiterated the struggles with getting ahold of the student. Admissions is going to get in touch with the school and student, well good luck with that.
I’ll admit I am scared to enter in midterm grades that are due Friday for the fear of what her mom or the student will do when they see the inevitable F. I would say I am concerned about my job only because I am worried the student and mom will take it to the extreme, but everyone has been supportive and are backing me up so I know they all have my back. And hey, they admitted to having issues with the student so it makes me feel a little better.
Ugh, I think this has been one of the worst weeks and it has me stressed and losing sleep over this. I am trying to focus on my teaching but it is tough now that I have to deal with this. I am sure the mom and student wonder why I am not contacting them but I am not going to based on my Department Chair’s advice, though I do worry they will continue to harass me. I do read horror stories on here about students coming after professors, I hope nothing happens to me. I teach in other states online so I don’t usually worry about this, however this is a college in the state I live in and is about an hour from where I live. I am a young woman professor in her 30s so I do worry, you hear so much nowadays. We actually had a student in our state try to kill the college professor just recently because he didn’t like school. Yeah, this really happened. Scary stuff.
I have never dealt with this at all and feel a little lost. Have you all ever dealt with a situation like this with a PSEO student or any student? How did you handle it? I am also curious how you all handle parents when they contact you. Any advice?
Thanks all so much for your help. This really has been a nightmare. I pray this situation goes away and gets better but it seems like it is getting worse with the parent involved now. Thanks again everyone.