I’ve been a Fire tier rewards member all year. Some time in mid-August my account was reset to Hot tier and I only just noticed. I thought the rewards tier was guaranteed for the current year and would only reset if I didn’t get enough points to keep Fire tier by the end of the year. Is that correct and this reset is a mistake or bug, or am I missing something?

I think mid-August is about when I received the redesigned app. Could it be related to that? Anyone else run into this issue with their rewards tier and the app update? If so, what’s the best way to get it fixed? I made a submission last week through the app’s help option but haven’t heard back yet.