If you arrived at the airport at/around 11am for your outbound flight you all gracefully endured one of the biggest TSA meltdowns I have ever witnessed. There were two, large, outbound flights leaving at roughly the same time. One for 150 pax and another for 163 pax. They also had numerous 40-70 pax flights all in the same 1.5 hour period. 55 minutes in TSA line and we hardly moved three feet. (1) TSA agent checking ID’s and 3 TSA agents working the security conveyor. They repeatedly pulled passengers ahead of the line if their plane was about to depart. At one point, 20+ passengers who’d been in TSA line for 55-75 minutes all yanked to the front. The one TSA agent shut down the line and only took TSA pre-check passengers for 32 minutes straight.
To the persnickety United gate agent checking boarding passes after security line and giving crap to passengers and telling them “that’s why you’re always supposed to arrive 2 hours before your flight”…Bish, we WERE there and in TSA line 110 minutes before our flight. TSA and ACV are the ones that dropped the ball when they crammed all those flights in and had no plan for getting everyone through security on time.
Amongst all this chaos, you know who was amazing? The people! The fellow passengers that were in the same line of misery all banded together and voluntarily made sure they organized the line based on people’s departure times and looked out for their fellow citizens.
To United: I love your airline and I’m a huge fan. But today, your staff in the boarding area lacked situational awareness and made an stressful TSA meltdown even worse:
To ACV: I’m all about the air travel volume. Love all the diverse destination options. Love the increased frequency of flights. But your TSA situation needs expansion and staffing to keep up with your aggressive roster. And the Clear pre-check program needs its own agent
To TSA: I know you all had to cut many corners and let some stuff slide to get people through. And while I truly appreciate that, for everyone’s safety, please advocate for expanded TSA ID checking booths and improved bag screening equipment. Y’all need a better plan for the dealing with the large YOU increase in Clear pre-check passengers too.