I’m in Nevada.
TLDR: the COBRA insurance provider (UMR) will not grant me access to my 1.5 year old son’s EOBs because we opted in to a “dependent only” plan and his age is too young to create on online account. Almost a year with no action from UMR.
Longer Story (buckle up):
My son was born profoundly deaf in May 2025. We “chose” for me to stay home with him and I had to resign.
We had no plans to pursue cobra as my husband’s insurance is not great but also not terrible.
We chose to pursue bilateral cochlear implant surgery for him. There is no dedicated children’s hospital in a town that rhymes with Vos Legas.
At the time, husband’s insurance would cover care in SLC, UT. I am from there. We began driving 14 hours round trip once a month to that hospital for the 10-months surgery preparation process. He saw a renowned pediatric surgeon there. We stayed with my family.
About 2 months in, we were notified my husband’s insurance would no longer cover out of state care. We appealed but were denied and referred to a surgeon in San Francisco. We were also denied Medicaid (which I am appealing/pursuing Katie Beckett insurance which is a whole other post).
We decided to COBRA my former insurance because the UT hospital was “in network” (a very low tier of coverage but enough to approve the surgery) and we were already in process and a delay in surgery would mean a delay in his auditory development.
When I completed the COBRA form, I was able to opt into a “dependent only” option. I selected this for my son and remained on my husband’s plan for myself (because I don’t need out of state care!)
However, once we received my son’s policy number and attempted to create an online account for him, we hit a wall.
I entered his # and birth date (as required for account creation) but was hit with an ERROR page- the website only permits account creation for people 13+.
I reported this immediately to UMR to gain some kind of proxy access and was told they’d look into it. I called once a dayin the beginning, then once a week, then every month. I never got a call back, and every time I would call I’d get sent to IT, who couldn’t help me because there was no account set up. I got a supervisor’s number after several calls, who told me “many hands are on this case” but “federal law prohibits account creation for minors under 13.” They then stopped answering phone calls.
The surgery occurred March 17th 2026 (lucky boy). Payment has yet to be resolved. I have yet to be granted access to his account. I have yet to see an EOB from the surgery or any of the care provided before the surgery either.
I believe there was some kind of error on the COBRA end when they processed the opt-in form and neglected to link me as his parent to his account in some way.
Ultimately I cannot access his EOBs and I am not getting resolution from UMR.
Dear reader, I’m embarrassed about how long it’s taken me to come to this subreddit for help but I am at my wits end and tired of feeling like I have done something wrong which I may have? I am very tired and trying to teach my son how to hear. I am trying to learn ASL. I am trying to do everything I can and a TECH ISSUE is taking time away and dignity from my life. Please advise.