seeing the same patterns in lot of threads since august 17th: search terms look normal , CPC is stable , impressions are stable , but conversations dropped and haven't come back . landing pages unchanged , nothing obvious in change history .

most people point to google's august 17 update , but plenty of the accounts posting about it don't fit the official explanation neatly .

here's is what i would rule first ::

tracking and attribution ::compare google's conversations against your CRM or store orders for the same days . if store orders look normal while google shows a drop check your conversations tracking and attribution setting (tag firing , conversation delay , attribution model ) before assuming performance changed .

negatives and quality scores : check change history for big negative keyword additions and look for quality score drops on your top keywords .

conversion rate : if clicks and CPC are flat but conversation rate fell , there are several possible causes : a shift in traffic quality , a change on the site or offer , seasonality or conversations that haven't been recorded yet , one thread here saw the same patterns (same clicks per day , conversation rate from 4.7% to 1.5%)and a commentar suggested traffic quality . that's one possibility , not the only one .

if anyone's dug into this and found the actual cause , i'd love to hear it .

seeing the same patterns in lot of threads since august 17th: search terms look normal , CPC is stable , impressions are stable , but conversations dropped and haven't come back . landing pages unchanged , nothing obvious in change history .

most people point to google's august 17 update , but plenty of the accounts posting about it don't fit the official explanation neatly .

here's is what i would rule first ::

tracking and attribution ::compare google's conversations against your CRM or store orders for the same days . if store orders look normal while google shows a drop check your conversations tracking and attribution setting (tag firing , conversation delay , attribution model ) before assuming performance changed .

negatives and quality scores : check change history for big negative keyword additions and look for quality score drops on your top keywords .

conversion rate : if clicks and CPC are flat but conversation rate fell , there are several possible causes : a shift in traffic quality , a change on the site or offer , seasonality or conversations that haven't been recorded yet , one thread here saw the same patterns (same clicks per day , conversation rate from 4.7% to 1.5%)and a commentar suggested traffic quality . that's one possibility , not the only one .

if anyone's dug into this and found the actual cause , i'd love to hear it .

Couldn't easily tell if my ad was live or not, so asked both Reddit and family WhatsApp for the colour of the indicator circle as its the only sure fire simple way of knowing I could easily find.

Sister said why don't you make an app for this instead of keep asking us? So colour identifier app particularly useful if your colour blind and run Google ads.

I have an education business. I have followed all the policies and made all the recommended changes but still it suspends all the accounts. Any help would be appreciated

How did it go for you.? A campaign suddenly drop in performance it was out main kwd I didn’t see anything wrong why it suddenly went from 4x to 0.5x the next week, I pause it for 3 days then when it returned it now at 4x . How do you handle underperformance campaign?

Over the last month, I've had 100 clicks. Im trying to figure out why my conversions are not showing. I have a website, but its not tagged. Ive tried using Chatgpt, Google, reddit but, I can't find the answer. Ive had customers call me and tell me they found me on Google. Im still figuring out how google ads work and I got the basics of it, but still having trouble. Any info is appreciates.

These are my conversions goals.

Best way to structure a campaign

Best way to structure a campaign for making the cpc less and also making the add win most of the auction. What do you guys think is the too 5 things that your experience has picked up

Mostly since a year in my service based business people have started to start google adds and caused so much competition among Advertisers so in my industry who ever pops up first and more wins it's not that there is some type of converting traffic ect . What do you guys find in your experience that can complete these requirements and get me over my competition

Ps: the account is over 3 years old and has alot of conversion data . The budget is kinda also more then them I assume but still I feel that there add is seen more and also they are getting more leads . There is no issues with ad copy all are excellent and directly targeted

Hi guys.
I have recently opened a construction company in NYC and i have started google ads pay per click campaign but it’s been 2 weeks since i only have clicks and no calls on my webpage , yet i haven’t take any job since i opened and running the business, i also didn’t register my business yet coz i just want to test the waters see if i get any job or something.
Any recommendations please ?

Hi everyone,

I recently opened my first online store, and some weeks ago, I hired a professional that set up a PMax campaign for me. I have some knowledge about Google Ads, but I still prefered to leave this part to an actual expert.

The campaign was launched on September 30th, and so far the results are what the screenshot shows. 1,391 sessions, 144 add to carts, 42 checkouts and 2 sales. All the visits are from humans, I made sure.

It has been 3-4 weeks since the campaign was launched, and I wonder whether these numbers are alright so far. The conversion goals are Add to Cart, Begin Checkout and Purchases. All of them are set as primary goals. The bidding is Maximize Conversions.

The niche is home decor, I'm aware it's not an easy one. The market is the US.

I worked on the CRO a lot - ensuring that the above the fold in the product pages contains the most relevant information about the product, that the Add To Cart button is visible in it, that the images are attractive and useful... The cart and the checkout page are also optimized - no fluff, consistent branding, clear communication of all relevant aspects (shipping, which is free, delivery times...).

I find it odd that the sales are so low - but, maybe the campaign just needs more sales to actually start optimizing for these? Should I still wait 2-3 more weeks, to let the campaign settle completely? I just feel a bit lost at this point, and I wonder whether the campaign needs some tweaks.

Thank you very much in advance, I appreciate any input!

The ads were running for a few days and are now suddenly under review due to some policies (not specified which ones). Has this happened to anyone before?

If you're managing Google Ads or LSA campaigns in the US local services niche (locksmith, garage door, HVAC, plumbing, restoration, etc.), you already know how unique and dynamic this space is right now — with constant algorithm updates, verification hurdles, and intense CPL fluctuations.
I just started a dedicated, highly focused group specifically for hands-on media buyers and PPC specialists running campaigns in the US service industry.
What this group is for:
Sharing real-time insights, scaling tactics, and Google/LSA updates
Troubleshooting account suspensions, verification issues, and tracking bugs
Honest benchmarking and strategy sharing
Who this is NOT for:
Business owners, dispatchers, or lead brokers looking to sell/buy leads. This is purely a technical, practitioner-first group.
If you are actively managing accounts in this niche and want to connect with other specialists doing the same, drop a comment or DM me, and I'll send you an invite link!

Title: Heads up if you run Google Local Services Ads: missed calls can cost you money now

If you pay for Local Services Ads (the "Google Guaranteed" and "Google Screened" listings at the very top of the page), a billing change kicked in on October 1 that's easy to miss if you don't read Google's emails closely.

Here's the change. A call that comes in during your business hours, rings past 20 seconds, and never gets answered can now be charged as a lead. Before this, a missed call usually only became billable if you called the person back. Now the clock decides.

A few details from Google's notice that matter:

- It applies to calls during the business hours you've set in LSA.

- If your phone system makes callers press a key to get routed, the 20 seconds don't start until they press it.

- Follow-up calls can be charged too when the first call didn't count as a lead. Google's Ads Liaison clarified you're only charged once for follow-ups you make within 15 days.

So how big a deal is it? The most useful numbers I've heard came from the Movified podcast, a show for moving company owners. Travis Cole, COO of Rotate Digital, said his team audited 625 LSA calls for one moving company and found about 27% of the calls that lasted past 20 seconds never reached a person. His rough math: if those start getting billed, an LSA lead running around $100 could land anywhere from $160 to $220. That's one agency's audit of one client, so your shop could be better or worse. It's still a good reason to go look.

The smartest point he made was about overcorrecting. Some owners will be tempted to have the phone system dump every call at 15 seconds. In that same audit, 28% of the longer calls got answered after the 20-second mark, and some of those were real jobs. Cut them all off and you save a little ad money while losing the work it paid for.

What I'd do this week:

1. Pull one week of LSA calls and count how many rang past 20 seconds with nobody picking up. If it's two, shrug. If it's twenty, you've got a problem worth a meeting.

2. Look at when those misses happen. Then look at who's actually near a phone during those hours.

3. Make sure the hours on your LSA profile match the hours someone can really answer.

And the upside nobody mentions: answering faster pays off on every call, whatever made the phone ring. Google just put a price tag on the slow ones.

Has anyone seen this hit their LSA bill yet? I'm curious whether the October charges match what Google described, and whether anyone's had luck disputing one.

TL;DR: Since Oct 1, unanswered LSA calls during business hours that ring past 20 seconds can be billed as leads. Count your long missed calls from last week before you change anything.

Sources:

- [Google To Charge For Missed & Subsequent Calls On LSAs](https://seroundtable.com/google-lsa-missed-subsequent-calls-41940.html), Search Engine Roundtable, Aug 25, 2026 (includes Google's notice text)

- [Google Is Changing How Local Services Ads Call Leads Get Charged](https://www.scorpion.co/articles/topics/digital-advertising/google-is-changing-how-local-services-ads-call-l/), Scorpion, Aug 27, 2026

- [Movified: Google Just Changed The Rules! With guest Travis Cole, Rotate Digital](https://www.youtube.com/watch?v=RUtrT02gkFQ), YouTube

Hello,

What strategies are working for you?

Post mid-August i'm seeing a big increase in cost per conversions in an accounts Shopping Campaign.

Change bidding strategy? New campaign? Is tROAS temporarily dead?

Thanks in advance,

Simple version of what I found after the August changes: Google doesn’t prioritize the keywords that beat your target. If your target is too high, it’s perfectly happy to set your money on fire on expensive keywords that technically still hit it.

Two of my keywords were eating about 60% of my budget at the target Google recommended, while six or seven keywords hitting my old, much lower target barely got any spend. I paused the big two and lowered the target to match

Historically, I’ve kept my keyword lists pretty tight, usually just three or four highly relevant terms. But I’m starting to think I’ll need to expand those lists to generate enough impressions to fully utilize my budget without letting Google dump most of it into a handful of expensive keywords.

And don’t even get me started on phrase and broad match. Both have become absolute garbage. I’d rather expand my exact match keyword list and maintain some control over what I’m actually paying for than let Google decide what it thinks is relevant.

Before you change anything, make sure your conversion tracking only counts the conversions you actually care about. And forget your historical numbers. Judge keywords on the last 30 to 60 days.

My biggest mistake was trusting Googles advice.

TOP 10 CONVERTING KEYWORDS — (3-Month Data)

KEYWORD PERFORMANCE BREAKDOWN
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

RANK  KEYWORD                      TYPE    CONVERSIONS  RATE    COST/CONV  CLICKS
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

1.    car detailing near me        Broad      27.5      9.69%    $16.26     284
2.    [car detailing near me]      Exact       9.5     10.56%    $18.21      90
3.    car detailing                Broad       8.8      6.13%    $23.35     144
4.    mobile detailing near me     Broad       6.0     15.79%    $12.96      38
5.    car detail                   Broad       5.7      5.24%    $29.92     108
6.    auto detailing               Broad       5.5     19.64%     $8.28      28
7.    tint shop near me            Broad       3.0     50.00%     $3.76       6
8.    mobile detailing long island Broad       3.0     25.00%     $8.60      12
9.    car vacuum near me           Broad       3.0     29.90%     $3.59      10
10.   mobile car detailing near me Broad       2.0      9.09%    $21.14      22

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

AGGREGATE RESULTS:
• Total Conversions (Phone Calls): 97
• Average Cost Per Conversion: $20.86
• Total Spend: $2,023
• Total Ad Interactions: 1,314
• Overall Conversion Rate: 7.38%

KEY INSIGHT: Notice the conversion rates on keywords 7-9. These ultra-high-intent
keywords (50%, 29.9%, 25%) convert at 3-5X the campaign average, but get low
volume. They're your profit center. Exact match keywords convert 10.56% vs. 
9.69% for broad match — protecting your bid strategy matters.

CAMPAIGN STRUCTURE THAT DRIVES PHONE CALLS

CAPIZZI DETAILING GOOGLE ADS — Phone Call Conversion Campaign

┌─────────────────────────────────────────────────────────────┐
│ ONE CAMPAIGN:  Phone Calls"             │
│ Conversion Action: Phone Calls (Call Forwarding Number)     │
│ Target CPA: $20.00                                          │
└─────────────────────────────────────────────────────────────┘
                              │
                    ┌─────────┴─────────┐
                    │                   │
        ┌───────────▼────────────┐   ┌──▼──────────────────┐
        │  AD GROUP 1: EXACT     │   │ AD GROUP 2: PHRASE  │
        │  Match (Intent Close)  │   │ Match (Volume Play) │
        │                        │   │                     │
        │ Bids: $0.80-$1.20     │   │ Bids: $1.50-$2.50  │
        │                        │   │                     │
        │ [car detailing near me]│   │ "mobile detailing   │
        │ [auto detailing near me]   │  long island"      │
        │ [mobile detailing near │   │ "car detailing      │
        │  me]                   │   │  service near me"   │
        │                        │   │ "auto detailing     │
        │ Expected CTR: 8-12%   │   │  new york"         │
        │ Expected Conv: 10%     │   │                     │
        │ Volume: 80-100 clicks  │   │ Expected CTR: 4-6%  │
        │                        │   │ Expected Conv: 7%   │
        │                        │   │ Volume: 200-300     │
        │                        │   │ clicks              │
        └────────────────────────┘   └────────────────────┘
                    │                          │
                    │                          │
                    └──────────┬───────────────┘
                              │
                    ┌─────────▼──────────┐
                    │  PHONE CONVERSIONS │
                    │  $20.86 Average    │
                    │  7.38% Conv Rate   │
                    └────────────────────┘

CONVERSION RATE BREAKDOWN: WHAT MAKES A KEYWORD "HIGH INTENT"?

HIGHEST CONVERSION RATES (Best Performers)
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

Tier 1 (Ultra-High Intent — 25%+ Conversion Rate):
  • tint shop near me                    50.00%
  • car vacuum near me                   29.90%
  • mobile detailing long island         25.00%

Tier 2 (High Intent — 15-20% Conversion Rate):
  • mobile detailing near me             15.79%
  • auto detailing                       19.64%

Tier 3 (Medium-High Intent — 9-10% Conversion Rate):
  • car detailing near me                 9.69%
  • [car detailing near me] EXACT        10.56%

Tier 4 (Medium Intent — 5-8% Conversion Rate):
  • car detailing                         6.13%
  • car detail                            5.24%

WHY THE DIFFERENCE?
The difference between 50% and 5% conversion rate comes down to SPECIFICITY.

"Tint shop near me" = Consumer has decided they want window tinting today.
"Car detail" = Consumer is still comparing services. Could go anywhere.

When selecting keywords for your campaigns, prioritize Tier 1 and Tier 2.
Yes, they get less volume. But your cost per acquisition will be 3-5X lower.

THE PHONE CALL METRIC: Why It Matters More Than Click Volume

TRADITIONAL METRIC (Form Fills)    vs.    PHONE CALL METRIC
═══════════════════════════════════════════════════════════════

Cost Per Click:        $0.87              Cost Per Click:        $0.87
                          ↓                                          ↓
Clicks Per Month:     1,314              Clicks Per Month:      1,314
                          ↓                                          ↓
Form Fill Rate:        2.5%              Call Rate:             7.4%
                          ↓                                          ↓
Forms Per Month:         33              Phone Calls/Month:       97
                          ↓                                          ↓
Form-to-Call Rate:     60%               Direct Conversions:      97
(Another step!)            ↓                                          ↓
Actual Calls:            20              Cost Per Conversion:  $20.86
                          ↓
Cost Per Call:        $127.15            RESULT: More transparent, less
                                         friction, better attribution.
RESULT: Vague metrics,
friction points, unclear ROI.

OUTCOME: By switching from form tracking to phone call tracking,
Capizzi ELIMINATED a conversion step and increased his average
cost per conversion data accuracy by 85%.

TESTING MATRIX: Which Keywords to Run in Your Market

For Local Service Businesses (Detailing, Plumbing, HVAC, Dental):

HIGH PRIORITY (Start Here):
  ✓ [service type near me]                 Exact Match
  ✓ "mobile service type [city/region]"    Phrase Match
  ✓ "[service + location]"                 Exact Match
  ✓ "service type [specific feature]"      Phrase Match

SECONDARY (Add Later):
  ✓ service type                           Broad Match (limited budget)
  ✓ "service type [price-related]"         Phrase Match
  ✓ "best service type near me"            Phrase Match

AVOID (Waste Spend):
  ✗ service type                           Broad Match (unfiltered)
  ✗ [general industry terms]               Exact Match (too broad)
  ✗ "service type near me"                 Broad Match (use Phrase)

BUDGET ALLOCATION (for $2,000/month):
  • Exact Match Keywords:        $700 (35%) — Highest intent, lower bids
  • Phrase Match Keywords:     $1,000 (50%) — Volume + qualified traffic
  • Brand Keywords:             $300 (15%) — Defensive, brand awareness

CAMPAIGN CHECKLIST FOR HOME SERVICE BUSINESSES

Before You Launch, Verify:

CONVERSION TRACKING:
  ☐ Phone call tracking implemented (Google Call Conversions)
  ☐ Call duration set to minimum 45 seconds (filters wrong numbers)
  ☐ Call recording enabled (for QA)
  ☐ Conversion window set to 24 hours post-click

KEYWORD STRUCTURE:
  ☐ Exact match keywords (3-7 keywords per ad group)
  ☐ Phrase match keywords (5-10 keywords per ad group)
  ☐ No broad match keywords in the campaign
  ☐ Negative keywords added (common low-intent terms)

BID STRATEGY:
  ☐ Exact match bid is $0.50-$1.00 lower than phrase match
  ☐ Target CPA set to your average customer value × 3
  ☐ Bid strategy: Target CPA (or Manual CPC if less than 100 conversions)

AD COPY:
  ☐ Ad headlines emphasize "Near You" or location
  ☐ Ad text includes call-to-action (Call Now, Schedule Today)
  ☐ Phone number in ad (click-to-call for mobile)
  ☐ Ad extensions: Call extension + Location extension

LANDING PAGE:
  ☐ Phone number visible above the fold
  ☐ Click-to-call button for mobile (not form)
  ☐ Fast loading time (<3 seconds)
  ☐ No form friction (phone calls over leads)

Coment below your campaign structure and what you are getting right now do you getting consitent phone call for your business or just giving money for google to make him more RICH.

Hi all,

I run Google Ads for a recruitment agency that now only wants employer enquiries, but nearly every lead is a job seeker.

We built an employer only landing page with all candidate messaging removed, and the one lead it produced in two weeks was still a candidate.

For anyone managing recruitment accounts, what's actually worked for you?

Keywords and negatives, ad copy, form qualifiers, offline conversion imports, anything.

Thanks in advance.

Hi everyone,

I'm an indie game developer, and I'm having a frustrating issue with Google Ads.

My Android puzzle game, Ball Sort Kingdom, keeps getting rejected because Google Ads classifies it as gambling-related content.

The problem is that my game is not a gambling game. It's a simple color-sorting puzzle game where players organize colored balls into tubes to complete levels.

There is no betting, no casino, no real-money gambling, and no cash prizes. The gameplay is based on puzzle-solving.

I've already appealed the rejection twice, but both appeals were denied. The same policy violation keeps appearing, and I still don't understand what exactly is triggering it.

I'm starting to wonder whether the reviews are being handled by automated systems rather than someone actually looking at the game.

I would really appreciate some advice from anyone who has experienced something similar.

A few questions:

1. Has anyone had a legitimate puzzle game incorrectly classified as gambling by Google Ads?
2. Could something in my game's icon, screenshots, Play Store listing, or ad creative be triggering this classification?
3. When an appeal is submitted, does a human actually review the ad, or is it mostly automated?
4. Is there a way to request a manual review by a Google Ads policy specialist?
5. What would you recommend doing after two unsuccessful appeals?

Google Play link: https://play.google.com/store/apps/details?id=com.codirun.ballsortkingdom

If anyone could take a look at the game and help me identify what might be causing this issue, I would really appreciate it.

I'm just trying to advertise a legitimate puzzle game, and this situation is preventing me from promoting it.

Thanks in advance for any advice!