I do video product demonstrations(unboxing). A buyer reached out to me to do a product demonstration. Of a yard tool.
Sent me a link to look at it. I agreed it’s no problem. They wanted me to send a custom offer before I got the product, which I do not do because it ruins my deadline.
I finally got the product they gave me bullet points of what to talk about how the product is put together, the material it’s made out of and a demonstration on how it works plus they wanted five photographs of the product before and after pictures. No problem.
My video start with a problem as an introduction, then I show how to assemble the product, then show the product in action, then the outro and where they can get it.
I offer one revision.
Buyer requested a revision for more close-ups of the tool and assembly all within 90 seconds… I did as they requested, added some clips to make it more clear and more close-ups & longer.. plus I had to redo the angles of the photographs..
Apparently, they’re still not satisfied and want more revisions, won’t close out the order. I sent them some raw video footage so they can take photos or snapshots from those clips… this has been going on for three weeks now..
Question is, do you contact Fiverr arbitration? Or will they contact you automatically after a certain amount of time? I have no problem sharing this to Fiverr support, they have all that facts and discussion anyway, might lose the money, but I don’t care at this point.
What’s your advice?