I purchased my APC9k with a telescoping brace [BT-20522]. I wanted to convert the brace to a stock so I purchased the APC9 brace-to-stock conversion that B&T sells [BT-20545]. While installing it I notice that it doesn't telescope closed more than halfway because the buttpad is too narrow causing the telescoping arms to splay outward.

My APC9k brace width is 53.5mm

The APC9 stock buttpad I ordered is 51mm.

Just for fun I measured my GHM45 stock width at 50mm

So the stock that I ordered that THEY make FOR THIS EXACT SITUATION doesn't work.

After giving all this info to B&T customer service, CS tells me

"You need to purchase BT-20394 [The entire $650 stock assembly]." No rectification, no helpful ideas as to why their product doesn't work; just closing my support ticket and telling me to pay 700 dollars more after tax because their $150 stock kit didn't work.

https://i.imgur.com/2kV6V9P.jpeg

https://i.imgur.com/Z3zyyic.jpeg

https://i.imgur.com/PjKkzxj.jpeg

https://i.imgur.com/BAm6KcT.jpeg

https://i.imgur.com/sYPHdBV.jpeg

https://i.imgur.com/owy4xUa.jpeg

https://i.imgur.com/52uthwH.jpeg

https://i.imgur.com/2oYBjCq.jpeg

I know this is a common problem, but has anyone figured out a way to mitigate this? Just frustrating to see on an expensive tool, even if it’s cosmetic.