r/AMDHelp • u/SageMatrix92 • 4h ago

Help (General) Driver error

Post image

Need help resolving this issue it keeps happening every time I try to use my laptop camera and sometimes when I'm playing a video or web browsing. I used AMD cleanup utility to remove the drivers and the camera functioned normally but upon reinstalling them using AMD adrenalin software which auto detects the drivers the issue has returned. Can someone help me with a solution to this.

Computer Type: Lenovo ThinkPad

GPU: AMD Radeon(TM) Vega 8 mobile graphics

CPU: RYZEN 5 PRO 2500U w/ Radeon Vega Mobile Gfx

Motherboard: 20MVS03804

BIOS Version: R0WET68W

RAM: 8GB

OS: Windows 11 version 23H2

Driver version: 23.19.25.01 -260423a -201039C AMD Software adrenaline edition

AMD windows driver version: 31.0.21925.1001

5 Upvotes

78% Upvoted

14 comments sorted by

2

u/pobox1663 4h ago

Switch your browser to firefox. Chromium browser, brave etc cause this constantly.

1

u/SageMatrix92 4h ago

I am using firefox

1

u/pobox1663 4h ago

Look up last safe driver then, use ddu to uninstall adrenaline etc, and install an older more stable driver.

1

u/SageMatrix92 4h ago

How do I go about installing an older version of the driver

2

u/Little-Helper RX 9070 Prime EVO OC 4h ago

DDU is not recommended, best to use AMD Cleanup Utility.

1

u/pobox1663 4h ago

Havent heard that, but will try it next time this happens to me, which im sure it will.

2

u/Little-Helper RX 9070 Prime EVO OC 4h ago

Search "driver timeout" in this sub

1

u/SageMatrix92 4h ago

I'm trying to check through different posts but I can't seem to find a definite solution

1

u/Little-Helper RX 9070 Prime EVO OC 4h ago

Because there is no single solution, there are multiple points of failure, you have to try different things. Without stating your specs and software versions you won't get help.

1

u/SageMatrix92 4h ago

I've updated the post with the info I could get

1

u/Little-Helper RX 9070 Prime EVO OC 4h ago

What's the Windows and the driver version? Update them both, they're made more stable now.

1

u/SageMatrix92 4h ago

I've added them to the post

1

u/Little-Helper RX 9070 Prime EVO OC 4h ago

That's an ancient Windows version, I recommend updating to 26H2.

1

u/SageMatrix92 4h ago

Thanks. I'll try this hopefully it fixes the issue