I have a bit of a situation, and I'd genuinely love some perspectives from other wedding photographers.
Someone who used to dog-sit for me recently got married. To save money, she had a "family friend" photograph her wedding instead of hiring a professional wedding photographer. (EDITED FOR CLARITY: this was just a guest who owns a Canon camera (metadata says its a canon rebel THERE ARE NO RAWS they were shot in jpeg)
Well, she reached out to me afterward because the photos were... rough. And I don't mean they just need some color correction or a little exposure adjustment.
We're talking JPEGs, severely blown-out highlights, blurry images, and some pretty significant technical issues. I'm not even exaggerating when I say I think an iPhone 2 could have produced better results. And I really wish I were exaggerating.
I genuinely feel awful for her because these are her WEDDING photos. These aren't moments she can simply recreate. (to add we are not even in the same state anymore and she didnt ask for advice ahead of time or I would have done a search for her/ helped her- she went rogue and then posted she was planning a wedding)
I spent some time looking through the images and even experimented with different AI tools to see what might be recoverable... Unfortunately, some of the blur is simply beyond repair, and when highlight detail is completely gone, there isn't much you can do to bring it back.
I was upfront with her about that. I explained that I couldn't fix the blur in certain images and that attempting to salvage the rest would be a significant amount of work, which would make it expensive, assuming the images could even be improved enough to justify the investment.
And that's where I'm sitting right now.
Part of me wants to help because I know how important these memories are. But another part of me knows that taking on a project like this could mean hours and hours of work without any guarantee of results. (edit to add: she does seem very our of touch with all of this like just I can do magic but we are talking 1/25 shutter on a bouquet toss)
so .....
- What would you do in this situation? Would you offer to salvage a handful of the most important images first? Charge your normal editing or retouching rate? Refer it to someone who specializes in photo restoration like RetouchUp, to see what can be done (I really do not think anything can)? Or politely decline, knowing the limitations?
I'd genuinely love to hear how others would approach both sides of this. Where do you draw the line between wanting to help someone and recognizing that not everything can be fixed? And is there an ethical way to turn an experience like this into education for her?