r/binance • u/Empty-Magician-8787 • 1h ago
r/binance • u/AutoModerator • 5d ago
Binance Support Thread
Dear Binancians,
We use this thread to consolidate any support questions or queries into one place.
Please keep in mind that for the safety and the privacy of our users, we do not ask for, or otherwise provide account-specific information on Reddit. Please understand our intention, and cooperate with us by starting a chat with our official support for us to be able to assist you. Please do note any support requests outside of this thread will not be attended to, thanks for understanding.
Click here for official Binance support. Make sure you login and provide your email or phone number, select your issue from the options, if your issue wasn’t answered click ‘unresolved’ and type ‘human’ to interact with our live support team, then click ‘okay’ to proceed.
Do not hesitate to help your fellow Binancians as long as their inquiry is a general one, however attempting to engage in sensitive matters, or providing wrong information will lead to the comment being removed.
-----------------------------------
How to post about your case
Please follow this format:
- Comment on this thread with your case ID (please ensure your case ID is still valid before posting)
- Provide a description of your issue (we’ve included a few common problems below)
If your case gets resolved, please delete your comment. Or, at least update it to say resolved. This will help users that still need help get the attention they need. Thank you!
Please note: We can’t help you unless you provide us with a valid case ID. Users with Binance US cases will have to refer to r/BinanceUS
To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID will be shown far left of the top bar - alternatively, you can see your case ID in the email or text you receive upon initiating the chat.
-----------------------------------
Common problems & solutions
1. Crypto withdrawal suspended
● You receive a message saying ‘withdrawal suspended due to risk control’ and have been trying to unlock your account.
● Don’t worry, your funds are SAFU. Our agents will try their best to help unlock the withdrawal - please coordinate with our team and provide relevant information when prompted to do so.
● Withdrawal Risk can be triggered by a number of reasons. Risk control is extremely important. Please note that we can only help you if we deem your case to be legitimate, if you have attempted to hack an account and request for unsuspension, you will be unsuccessful as we have processes in place to prevent this.
Our team works extremely hard to resolve these issues as soon as possible and some cases can take time to resolve but please keep in mind the reason for this is to ensure you, our users, are safe.
Cases replied by our mods are already in the escalation process. A longer wait after escalation = our team is working hard at investigating the issue. If there are any updates to the case, our agents will reply to you directly in the chat.
Please refrain from leaving multiple messages in this thread if your case has already been escalated.
2. Security issues
● Report hacked accounts and funds.
● Difficulty to reset 2FA and gain access to your account.
3. Fiat deposit & withdrawal
● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.
● Involves intermediaries such as bank transfers or buying crypto with credit/debit cards.
● Note: It can take up to several working days for the money to be credited to your accounts. You can find more FAQ here
4. US persons accessing old Binance.com accounts for offboarding & withdrawal of funds
● Your funds are SAFU. If you experience issues with withdrawing remaining funds, follow the above steps to get to our live chat queue - our agents will try our best to assist you with the offboarding.
5. Trading system and other account issues
● Spot, margin & futures trading
● P2P disputes
● Binance Visa Card transactions
● Unable to complete KYC
● Any other issues
Please follow the format stated above, your case cannot be escalated if you do not follow this process and your comment may be removed. Following the format helps us classify and identify the issues, escalate them to our relevant departments and get everyone’s problems resolved. Spamming the feed is unfair to other users and will result in a ban.
r/binance • u/AutoModerator • Oct 06 '25
Binance Support Thread
Dear Binancians,
We use this thread to consolidate any support questions or queries into one place.
Please keep in mind that for the safety and the privacy of our users, we do not ask for, or otherwise provide account-specific information on Reddit. Please understand our intention, and cooperate with us by starting a chat with our official support for us to be able to assist you. Please do note any support requests outside of this thread will not be attended to, thanks for understanding.
Click here for official Binance support. Make sure you login and provide your email or phone number, select your issue from the options, if your issue wasn’t answered click ‘unresolved’ and type ‘human’ to interact with our live support team, then click ‘okay’ to proceed.
Do not hesitate to help your fellow Binancians as long as their inquiry is a general one, however attempting to engage in sensitive matters, or providing wrong information will lead to the comment being removed.
-----------------------------------
How to post about your case
Please follow this format:
- Comment on this thread with your case ID (please ensure your case ID is still valid before posting)
- Provide a description of your issue (we’ve included a few common problems below)
If your case gets resolved, please delete your comment. Or, at least update it to say resolved. This will help users that still need help get the attention they need. Thank you!
Please note: We can’t help you unless you provide us with a valid case ID. Users with Binance US cases will have to refer to r/BinanceUS
To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID will be shown far left of the top bar - alternatively, you can see your case ID in the email or text you receive upon initiating the chat.
-----------------------------------
Common problems & solutions
1. Crypto withdrawal suspended
● You receive a message saying ‘withdrawal suspended due to risk control’ and have been trying to unlock your account.
● Don’t worry, your funds are SAFU. Our agents will try their best to help unlock the withdrawal - please coordinate with our team and provide relevant information when prompted to do so.
● Withdrawal Risk can be triggered by a number of reasons. Risk control is extremely important. Please note that we can only help you if we deem your case to be legitimate, if you have attempted to hack an account and request for unsuspension, you will be unsuccessful as we have processes in place to prevent this.
Our team works extremely hard to resolve these issues as soon as possible and some cases can take time to resolve but please keep in mind the reason for this is to ensure you, our users, are safe.
Cases replied by our mods are already in the escalation process. A longer wait after escalation = our team is working hard at investigating the issue. If there are any updates to the case, our agents will reply to you directly in the chat.
Please refrain from leaving multiple messages in this thread if your case has already been escalated.
2. Security issues
● Report hacked accounts and funds.
● Difficulty to reset 2FA and gain access to your account.
3. Fiat deposit & withdrawal
● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.
● Involves intermediaries such as bank transfers or buying crypto with credit/debit cards.
● Note: It can take up to several working days for the money to be credited to your accounts. You can find more FAQ here
4. US persons accessing old Binance.com accounts for offboarding & withdrawal of funds
● Your funds are SAFU. If you experience issues with withdrawing remaining funds, follow the above steps to get to our live chat queue - our agents will try our best to assist you with the offboarding.
5. Trading system and other account issues
● Spot, margin & futures trading
● P2P disputes
● Binance Visa Card transactions
● Unable to complete KYC
● Any other issues
Please follow the format stated above, your case cannot be escalated if you do not follow this process and your comment may be removed. Following the format helps us classify and identify the issues, escalate them to our relevant departments and get everyone’s problems resolved. Spamming the feed is unfair to other users and will result in a ban.
r/binance • u/WooRum • 22h ago
Feedback Account blocked since Sept 12 (HTX transfer) — review deadline passed today, no resolution [Case #172309770]
Case ID #172309770
Account blocked since Sept 12 for a transfer to HTX. Was given a review deadline of Oct 23 (today) — still "not concluded," no explanation, no new timeline.
Multiple cases opened (#169444133, #172309770), every agent gives the same copy-pasted template, no one confirms the actual rule violated or whether this is related to the HTX/EU sanctions restrictions.
Need this escalated to someone who can actually give a real answer and unblock my account. Thanks.
r/binance • u/DogeSatoshi • 20h ago
Question Request for details
Please point me in the right direction to the correct team I need to speak to regarding the use of Binance data for a public facing app. I can give a full explanation on the required details to the correct team regarding the request. The API documentation and licencing documentation does not exactly cover the use I need clarification on, or how the data is used inside the public facing app.
Question Binance mobile app
Is this a little too much memory for one application of this type?
Question Is there any way to prevent the card to make payments from spot balance?
I don't feel that comfortable knowing if my data got hacked purchases could be made easily with any money I had in Binance.
I would have to just have a separate Balance for my Binance Card, from my spot and funds balance.
Thanks
r/binance • u/SalomaaSisko • 1d ago
Question Use my binance account while in the US
Just to clarify I don’t have one yet but I’m planning to open one. I live in Latin America and I have planned going to the states for a couple of years. As far as I know you can’t have an account there if you’re from the US but if I’m resident somewhere else and paying taxes in another country couldn’t I use my binance account while I’m in the US?
r/binance • u/SpecificDurian9074 • 2d ago
Feedback BTC.b on AVAX
How do I trade/swap BTC.b on the avalanche network? I keep getting errors. :/
r/binance • u/EstrategaP2P • 2d ago
Discussion Saludos, en la actualidad hay muchos trabajos remotos? El mundo remoto está funcionando bien?
Saludos, en la actualidad hay muchos trabajos remotos? El mundo remoto está funcionando bien?
r/binance • u/EstrategaP2P • 2d ago
Discussion Negocios online que estén funcionando? Dropshipping, ebook, Auto YouTube, ya probé P2P de criptomonedas, trading? FDA? Digan opciones que estén funcionando actualmente.
Negocios online que estén funcionando? Dropshipping, ebook, Auto YouTube, ya probé P2P de criptomonedas, trading? FDA? Digan opciones que estén funcionando actualmente.
r/binance • u/Vegetable_Win_976 • 2d ago
Question como se reitera el dinero
cómo se retira el dinero de bitso y binance
r/binance • u/PuzzledToe4929 • 2d ago
Feedback Топ треидер
Послушал одного челика. Ликвиднуло на.
r/binance • u/factualmelodias • 3d ago
Discussion Binance banned me to become a verified merchant without any proper reasoning
I have been trying to become a verified merchant since the past year or so and I have completed every technical statistic and and have been up to par with every 30d trading metric. I have put up I have also provided proofs whenever I was reported unfairly.
This was the second time I was applying the first time they had rejected me due to a chargeback issue which I had faced in March and then I had applied in August and they told me they want three months more of clean trading behaviour whereas I had already at least five months previously, but they still prompted me to get three months more.
So I waited and applied on the date they gave me however this time they rejected me saying that due to potential security reasons they rejected me and after me having a chat with the CS they said I can never be a merchant again and when asked about the reason they said that they cannot disclose it.
This is very frustrating for me as I have been trying for more than a year to become a verified merchant giving my time and money to this and me not getting a proper reason when I have done absolutely nothing wrong is very very frustrating
I have done at least 2500 or 3000 trades and I have over 450 reviews of them all of them are positive and whenever I have reported, I have come up with proper proof and still this kind of unfairness and injustice. I have been dealt with. for the least, I think I deserve a proper reason for being rejected or at least I should be given another chance.
r/binance • u/Ordinary_Orchid6916 • 3d ago
Question My account was unfairly terminated from Binance.
Need help.
Around 2 years ago, some one reported my Binance deposit address.
I did not scam anyone I did not do anything wrong.
Shortly after, Binance froze my assets, and restricted my access to my account and my funds.
Almost a whole month passed after that happened, when i finally got access to my account, and was able to ONLY WITHDRAW.
My account was then terminated, and I havent been able to use Binance since then.
This is extremely unfair and unjustified.
Need help to fix, and hopefully regain access to my account.
r/binance • u/Ill-Interaction8178 • 3d ago
Discussion Qafila’s $1M campaign pays you to trade futures and perps. Is anyone else uncomfortable with how this nudges new users?
I’m a Muslim user and I’ve been reading through the Qafila 2026 campaign. Some parts are simple, like making a first spot trade of $25. But others, like the TradFi perps task and the futures competition ranked by ROI, seem built to get people into leveraged products.
Two things are bothering me:
- A beginner who takes a $15 voucher for a perps trade could lose far more than that. Is that just how these campaigns work?
- Personally, I avoid futures and margin for religious reasons, and the campaign’s theme and name make it feel aimed at people like me. Is that a fair concern, or am I overthinking it?
For those who’ve done Binance campaigns before: do you stick to the spot tasks and skip the rest? Any tricks or traps I should know about before joining?
r/binance • u/Feeling-Stop8439 • 3d ago
Guide [ Removed by Reddit ]
[ Removed by Reddit on account of violating the content policy. ]
r/binance • u/JuriJurka • 4d ago
Discussion UPDATE ON $11750 seizing + account shutdown. They’ve released it and ceased the account shutdown. ✅
After getting professional counselling they released me my money and unbanned my account.
Still, I’m unhappy with the entire situation.
Binance is extremely unprofessional. It took 2 damn months. They give 0 information. Terrible company. Won’t trade or invest anything on their platform again.
Remember guys: if it’s not your keys, it is not your crypto. Always use Cold Wallet.
I don’t even recommend Phantom Wallet because that shit keeps asking you to connect to your Apple ID which is very unsafe.
(my iPhone got stolen in Vietnam once and they unlocked stole my entire Apple ID. i had to escalate all the way to Tim Cooks team and phone call with them etc to resolve that case. Apple IDs and iPhones are NOT safe. Your passcode is unsafe too. Shit can always get unlocked. Tons of Day 0 security issues that still exist and get exploited).
Even fucking Ledger got compromised now by interceptors who open the package.
At this point, fuck even Trust Wallet. Just use a Paper Wallet.
Store the words on different physical locations including Bank tray. So even if you get kidnapped you genuinely can’t provide the word key phrase.
r/binance • u/Adventurous-Girl3850 • 4d ago
Question Do we have hope on ETH
Yo ppl, do we have hope that Etherum will increase? Its going for so long. I NEED IT TO BE +2.8k
Discussion Scam Alert: Important Warning
Someone reached out to me through my listing for PUBG UC top-ups, asking to buy Razer Gold gift cards.
He offered to pay in cryptocurrency. I suspected right away that he was a scammer, but I played along to see his angle. He told me he wanted to deal through Trust Wallet—which is a legitimate, reputable crypto wallet. I assumed he’d pull the usual amateur trick and ask me to send a card first "to prove I'm trustworthy," like so many scammers try to do.
Instead, the agreed-upon amount actually showed up in my Trust Wallet balance. I was caught off guard, but my gut told me something was still wrong. I tried transferring the funds to my Binance account. The balance was deducted from my Trust Wallet, but the deposit never credited to Binance.
Upon inspecting the transaction details, I discovered the trick: the scammer sent a counterfeit token named "USDT" designed to mimic genuine Tether, but carrying a completely fake contract address and zero market value.
Look at the screenshots and see for yourselves. This is a deceptive, sophisticated scam. Do not fall for these schemes, and never let the temptation of a quick profit cloud your judgment.
r/binance • u/PossibilityUnique858 • 4d ago
Question Has anyone here recovered unsupported tokens sent to Binance? Really need some advice
Hey guys, just wondering if anyone here has experienced something similar.
My friend sent me around $110 worth of CASH from Phantom to my Binance SOL deposit address. The transaction went through successfully, but I didn't receive anything in my Binance account.
I later found out that Binance doesn't support CASH deposits, so I submitted a recovery application. It's currently under manual review, and Binance support told me to wait 2 business days for an update.
I also have the 20 USDT needed for the recovery fee, but the estimated recovery time says around 30 business days.
Has anyone here gone through something similar, especially with unsupported tokens sent through Solana?
Did Binance actually recover your funds? And if they did, how long did it take? Did you really have to wait 30 business days, or was it faster?
I'm just trying to get an idea of what to expect. I've already contacted support, but they just told me to wait.
Would really appreciate hearing from anyone who's been through this. Thanks guys.
r/binance • u/Same_Book2374 • 5d ago
Question BINANCE SUSPENDED WITHDRAWALS FOR 6 MONTHS ONGOING
Around 6 months ago I attempted to send 5 dollars in solana to an address, it was shortly declined and my money was sent back.
the next day I attempted to send USDT to a family member and it had told me that my withdrawal function had been suspended, so I contacted support
They told me that my account is being "investigated" and in the meantime my withdrawal function had been suspended, I wasn't worried because I knew i didnt do anything malicious and I also have all the paperwork needed to show where my funds are coming from.
I asked them for a date when my account will be unlocked and they said a date 1 month into the future, so I forgot about the funds and went on with my life.
The date passes and I try contacting them again and they tell me the same stuff that until my account is investigated that I cannot withdraw anything.
It has now been 6 months and after many times of asking support when my funds will be available to withdraw, they tell me that they dont have a time frame and all I have to do is "wait".
All I ask for is when they will available to withdraw? I understand binance needs to go through security measures and investigate my account but how come its been 6 months and they still havent investigated?
The funniest thing is that I attempted to send 5 dollars in solana which has nearly doubled to 10 because of how long theyve taken 😂
Has anyone else experienced something like this? and if so, please let me know how you resolved it and how long it took

r/binance • u/EstrategaP2P • 5d ago
Discussion Negocios digitales?
Cuáles negocios digitales recomiendan que aún funcionen?
r/binance • u/EstrategaP2P • 5d ago
Feedback Cuáles negocios digitales aún funcionan?
Cuáles negocios digitales aún funcionan?