r/AskNetsec • u/Annushka4278 • 1h ago
Threats How's your help desk verifying callers now that voice cloning is a thing?
Had a situation a few months back where a caller got through our help desk and something felt off but nobody could put their finger on why until after. Turned out to be a cloned voice. Not a disaster but it made us realise our whole verification process assumes the voice means something, which it kind of doesn't anymore. We've been trying to figure out what to replace that signal with. Voice cloning detection is part of it but it doesn't solve the process question. What are other teams actually doing? Have you added anything that works in practice or are you mostly still running the same flow with a bit more paranoia?