Question: When subscribers / followers / etc begin creating drama and conflict on your content, do you let them run amok, or do you cut them off? Is there a middle-ground where you accept some amount of "rudeness", understanding that humanity is simply going to do what it does, only cutting off the most hateful, egregious, unreasonable commenters?
Context: I run a YouTube channel where I showcase pocketknives. In the world of pocketknives, there are a great deal of manufacturers in China. The purpose of my channel is to showcase knives in a restrained luxury fashion, highlighting their qualities regardless of price, country of origin, etc... The goal has always been to never "sell out", to maintain the aesthetic I created initially, and to keep the environment a pleasant one for any and all pocketknife enthusiasts.
Situation: This morning I chose to block a subscriber. I posted a short of a Chinese-made knife and he just started going on rants about "Chinese junk" (even though these are objectively well-made) and "the communist party". Ironically, he was saying my channel was "too well produced" for "Chinese junk", so it was this interesting compliment/insult combination. Anyhow, the comment was entirely disrespectful in tone, did not align with the types of conversations and content I intend to have on my channel, and I could tell I was going to have to deal with him every single time I posted a Chinese-made knife. So, I made the decision to block him from the channel.
Thoughts: This isn't about free speech. This is about creating an intentional environment for hobbyists to enjoy themselves free of drama, where I can control it. Here, I could control it, so I did.
Current & Future Concerns: I know how "the algorithm" works - all engagement is "Good" engagement, as far as social media is concerned. I am wondering if I drew the line too early for blocking someone, as this is exactly the kind of topic that sparks passionate back-and-forth debates in comment sections and generates "engagement". As far as the future is concerned - I struggle with the idea of blocking a few now, when, if the channel was to grow, I'd potentially be unable to possibly block all of the commenters like this in the future. At some point, the channel theoretically becomes too large to be able to moderate every single comment, and so I'm stuck with this back-and-forth in my head of "block individuals to cultivate the environment I want" vs "you're gonna drown in these people eventually anyhow, let them do their thing".
I'm really curious as to the community's thoughts on this topic, and I apologize if something similar has been discussed before. As a small channel, it really sucks to block a subscriber, but I'm also not trying to make a career out of this and see no need to sacrifice the channel's "environment" letting people go on aggressive rants, slinging hateful words all the time, etc...
