Update 1: I did NOT expect this to blow up in our little corner of Reddit. I loved reading every comment. Just to add additional info:
- I have about 10 years of experience, so not the most junior but I don't give extreme senior energy yet.
- I'm a consultant at a firm so escalating to the city manager is not my hands, but my clients (i.e. the city) are great; they've escalated, brought in senior managers and have strategies to defuse bad situations.
- Having a third party moderator and facilitator is common practice for us as well.
- I have reported these incidents to my firm's HR but that was pretty fruitless, i'm not sure they're concerned with what goes on at public hearing for a client project (open to hearing others' experience on this).
Original Post:
As the title says, I get that public consultation is part of the job. But I used to get excited to go out to the public with new plans and talking to people who are excited about city building. But now I dread it. A little bit of tension is ok, and I used to find people pretty reasonable, but in my last few session, I encountered: verbally abusive people (literally, inches away from my face screaming and berating me), people who put their hands on members of my team (poking her in the chest to make a point), and racist and homophobic slurs written on comment cards (I'm a POC for what it's worth). I'm a 5'3" 130lb female who is a visible minority, and I'm tired of feeling like I need an entourage of white male coworkers just to do my job.
I get a surge of anxiety when I'm assigned to a project with public consultation scope, only to breath a sigh of relief when I find out the client wants virtual only. I've been "lucky" in that most of my projects are the fun ones where the proposal is generally something that the public usually likes or is neutral on.
I'm sure this has been posted several times in the past, but the stress is reaching a new high. Not sure what I'm looking for here - maybe just solidarity, some stories of your own experience with this, perhaps someone here has felt the same way and decided to change career paths? Thanks for reading if you got this far.