currently with aussie broadband. we have our nbn box and our modem downstairs currently and while it is fine where it is for like general tasks, gaming wise it would be nice to have some faster speeds. we don’t have any ethernet plugs upstairs and it wouldn’t be ideal to be running a cord upstairs to each bedrooms. what would be a simple, wireless way to boost our wifi speeds? if i could plug into something with a ethernet cable it would be great but honestly we just need something 😭

So I want to canx a service I no longer need, and want to avoid the usual retention sales pitch.

Me :"Hi, I n longer need my internet service, so request that you cancel the service as of tomorrow, and send a shipping label so thatI can return the modem please"

Them : "May I know the reason for the cancellation?"

Me : "Sorry but no, I am not going to explain to you why I want to cancel"

Them : "Sir, I cannot proceed with your cancellation without a reason"

Eventually get a supervisor on the line who confirms that I want to cancel and repeats that they cannot proceed without a reason in their system.

I repeat that under Australian law, simply identifying myself and instructing them to cancel is enough, and that I do not need to explain why I no longer want the service.

Eventually supervisor "Sir I must put a reason into the computer. May I put the reason as *You no longer require the TPG Internet*?"

Facepalm moment ensues.

As above. We're looking to change our provider from Aussie Broadband. We have a bit of choice paralysis with nine providers to look at. We would appreciate any advice given.

Brand new account with Superloop, in an NBN FTTB building that also has TPG FTTB. No idea whether the previous owners used NBN or TPG (if anything). In a wardrobe, there's an incoming CAT5(ish) cable punched down to a 4-row, 6-column block of RJ45 ports, with two pins per port and each pair from the incoming CAT5 cable connecting to all ports on a given row (i.e. blue pair on row 1, green row 2, etc).

Superloop says the account is activated and ready to go, but plugging the router into a port in the top row I get no DSL sync (previous owners had everything patched to that row), and am trying each row in turn now, just in case there's something weird about the setup like TPG on one pair and NBN on a different pair.

Speaking to SL, they say I need "the building's private technician" (who does not exist) to fix it, as "maybe your wires are old and rusty" (direct quote!). According to them, NBN says it's working fine up to the point of the MDF and everything after that is not their problem, but the building manager reports regular visits from techs organised between new residents and their ISP who need to go into the comms room.

Do I really need to pay someone (any suggestions in Perth welcome if so!) to come out and patch this on the MDF? Superloop have given (via NBN, I assume) some details with a C and X pair reference so I assume a comms tech could do it, but am I wrong to assume the ISP normally arranges this?

I've never set up an NBN connection before (previously a DIY wireless link), so I'm not that familiar with how it works on the WAN side of the modem - any pointers to something obvious that I might be missing are also welcome!

Hey all,

I am with swoop currently and looking to move to superloop. I have FTTP class 3 and I have mesh wifi as I was getting bad signal to my office at the other end of the house from the box.

Which has helped but the last month or so I am getting drop outs and slow speed all over the house even when im near the box.

If I was to change providers would I be having the same issues?

I am either working on spreadsheets or trying to watch streaming services and only two of us in the house so not over used.

I plan to be buying a Unit/Townhouse within the next few months and wanted to know what else besides checking to see if it has FTTP should I be doing?

My current residence has FTTP and it’s be wonderful. I don’t think I can live without it now.

My current provider is ABB but thinking of maybe trying Launtel or Neptune at the new place.

Thanks in advance.

I am living in a private estate kind of residential area and there is very limited nbn options. I currently pay 60$ for very slow internet during peak hours. No other providers like vodafone, telstra or optus have access to the location. Should i consider Starlink? 100Mbps residential plan.

We rent a heritage-listed house in inner-city Melbourne that was on FTTC. We have had no internet for over a week, and we all work from home (sharehouse of 4 professionals). We have been with Superloop FTTC for over 2 years (100/40).

On September 15, I arranged to move from Superloop to Amaysim (which had a cheaper deal and a free upgrade to FTTP). On 23 September an NBN tech was sent out opened the pit on the street and couldn’t work out how the old copper gets to the house. He kept asking where the manhole is inside, and we had no idea. He left without doing any work, so there is no fibre and no upgrade was completed.

I made a mistake here: I assumed the upgrade would go through, so on 14 September I put in a cancellation with Superloop to skip their annoying 30 day notice period. I forgot to withdraw it when the upgrade stalled, and the service ended on 14 October. The copper (FTTC) worked fine until that night and on the 15th it no longer worked.

Now NBN lists the address as FTTP, service class 1. Superloop’s rollback requests were rejected, and NBN says it can’t roll back. Other providers can place an order, but a class 1 address means a tech visit, and the last visit failed because nobody can find the path for the lead-in. If I order again, I wait without internet and end up in the same loop...

I have been going back and forth with our agent about the manhole. The landlord can’t remember where it is, and they agent says this isn't something that he can help with.

My 5G home broadband backup plan failed too - Telstra and Optus don’t offer 5G at our address. Vodafone does, but the whole house is a deadspot with 0 to 1 bars, so now I've lost $50 signing up to a plan for that too.

I have filed a TIO complaint yesterday and am yet to hear back. I have contacted Superloop more than 10 times and spent over 2 hours on the phone...

Any ideas? I found an old thread (https://www.reddit.com/r/nbn/comments/1tkl478/comment/ond0gdy/) where someone suggested it's an easy fix for NBN so fingers crossed.

Questions for anyone who has dealt with this:

1. Can the TIO force NBN & Superloop to roll back my service class so I can order an FTTC connection?
2. Is there any thing I can get the real estate agent to do? To force some works to enable the FTTP upgrade

Hey gang, been on Superloop for over a year with no issues. Made the switch to Leaptel, they’ve been super lovely and helpful but without changing a single thing in my set up I suddenly have a massive fault in the connection.

Troubleshooted everything, even bought a new router (was still using an old optus sagecom that needed upgrading anyway). They raised the issue direct with the NBN and I was meant to have a tech out today, but just recieved an email saying it may be corrected remotely and it’s a configuration fault.

Any tips or ideas on how long this would take to be fixed usually?? Don’t have an NBN box as the apartment complex has a big internal switch board.

Hey everyone, I’m in an apartment in Perth and thinking about switching to TPG’s FTTB 100/25 plan. The offer I saw is $54.99/month for the first 24 months, then $74.99/month.
I’m currently with Aussie Broadband. I’ve tried a 100 Mbps plan, but my connection only gets around 50 Mbps at my unit. I play Valorant over Ethernet and usually get about 70 ms, with spikes up to 110 ms.
Has anyone in Perth tried this TPG FTTB plan, especially someone with a similar problem? What ping do you get in Valorant/other games and is it stable? Did switching improve things, make them worse, or make no difference?
I’m mainly trying to improve ping stability, not just download speed. Any real experiences would be appreciated. Cheers!

Hi there I know this is 1 in a million of these posts but the last one I could find was a year ago so I’m unsure if things have changed or not but I just put in my 30 days request with superloop and was looking at either Leaptel (been looking at them for awhile) or what others recommend Neptune. I’m looking for the 1000/100 plan I saw people talking about dedicating ipv4 and ipv6 which tbh I’m not exactly sure what they are outside of connection points. It’s mainly for gaming so connection times both locally and internationally would be a priority

Hi all, I’m having a tough time fault finding my internet at 14 past the hour every hour I get 100% packet loss and ping spikes. I tried glasswire and ping plotter to see what was going on. I’m under the assumption that whatever is doing it is software related however I can’t figure it out. Modem is up to date and restarted constantly, I thought the antivirus on my pc might have something to do with it but no.

Any ideas or suggestions would be incredibly appreciated. Thanks forgot to mention house has fttp

Oh look, over-provisioning of upload has started.

Hi Reddit,

I am on the hunt for a cost effective internet provider for 1 month. Please pop in your recommendations.

My internet usage is primary
stream music/show
live sports
surf the internet and work
handful of meetings (maybe 3-4)

We are just about to move into our first home and I just wanted confirm that NBN is also available to the other wall socket even if it doesnt have an NBN sticker on it.

Thanks

• Update: Does this confirm NBN is working on the other socket? https://i.imgur.com/vbPMuDM.jpeg

Hello everyone,

I'm trying to help a family member set up their internet. The internet provider has confirmed the connection is on. I assumed the NBN box would have something to plug the CAT5e cable into but I haven't seen it, so I've plugged it into the wall. The internet still isn't working.

I have the distinct sense I'm being an idiot and missing something obvious. Any advice?

Looking at a WiFi 7 router, here is the spec

https://docs.gl-inet.com/router/en/4/user_guide/gl-be14000/

Seems good value and reasonably featured, it has an AU model.

Thanks for any advise/experience.

In what world can a company increase my budgeted monthly bill without notice? This is absurd. #TPG

EDIT: It happened. I'm getting over it, and so should you. I was called before the last price increase DILIGAF if you don't believe this. I also choose not to normalise this dysfunctional behaviour.

Just received a promo off from Optus to earn 34,000 points1 when you sign up to an Optus Home internet Promo Plan.

Has anyone done this? I sign up to new plans every 6 months so if it isn’t great, I’m going to be changing anyways.

Details below from the email:

From streaming and gaming to working from home and everyday browsing, Optus has a home internet plan that helps keep your household connected.

Access fast internet speeds for $69/month for 6 months (then $109/month or as notified) with Optus Promo nbn® Plans.

Wait, there’s more. The plan also comes with:

34,000 points when you stay connected for at least 3 months1 – That’s points worth $170 Flybuys Dollars^.

$10/month streaming credit to use on favourite subscriptions through SubHub.3

500/43Mbps (FTTP/HFC) for Promo Plus plan or 100/18Mbps (FTTN/B/C) for Promo plan, typical busy period speeds (7pm-11pm). Refer to Optus’ nbn fact sheets for details.

Unlimited data.

BYO modem or high-performance modem option available.

Month-to-month plans.

Sign up by Thu 12 Nov 2026 and remember to provide your Flybuys member number at sign up.

Min cost $375 with modem or $69 BYO modem. New services ordered via Flybuys x Optus portal only. The service must stay connected for at least 3 months to get the points offer.1 Promo plans available until Thu 12 Nov 2026. Flybuys points available until withdrawn. Approved customers only. Modem and other factors may impact speed. Optus Fair Go Policy applies. Terms and eligible criteria apply.

Want a WiFi modem too?

Ultra WiFi Modem

Sign up to Optus Promo nbn® plans with the modem option and enjoy fast internet speeds for $69/month for 6 months (then $109/month or as notified).

The plan also provides month-to-month flexibility.

Get all the same inclusions and points you love plus an Ultra WiFi Modem (Gen 2) for $0 when you stay for 24 months, packed with the features below:

WiFi 6 technology.

Built for high-speed internet.

Connect up to 128 devices.

More reliable with 4G backup.4

Free delivery in 1-5 days from dispatch.

Sign up now

Min cost $375 if you cancel after your first month. New services ordered via Flybuys x Optus portal only. The service must stay connected for at least 3 months to get the points offer.1 Promo plans available until Thu 12 Nov 2026. Flybuys points available until withdrawn. Approved customers only. Modem and other factors may impact speed. Optus Fair Go Policy applies. Terms and eligible criteria apply.

Flybuys card and wallet

How to earn points

To be eligible to receive your points, enter your Flybuys number 6008 XXXX XXXX 7019 when you sign up.

You can also find it on the back of your Flybuys card, in the Flybuys app, or under Account Details online.

1 New Service points offer

New Service Flybuys points Offer available for approved consumer and business (excl. Fleet) customers, residing in Australia, who are a current Flybuys member, who sign up via the Flybuys/Optus portal, as a new service to:

Optus nbn Internet Plans: Basic (22,000 points); Everyday (27,000 points); Fast (30,000 points); Ultrafast (36,000 points) nbn plans; or

4G Home Internet Plans: 4G Internet Unlimited M2M (18,000 points), 4G Internet Unlimited 24M (18,000 points) plan; or

5G Internet Plans: 5G Internet Everyday (20,000 points), 5G Internet Everyday Fast (22,000 points), 5G Internet Everyday Entertainer Fast (30,000 points) plan; or

Promo Plans: Available to eligible customers who join Optus between Wed 7 Oct and Thu 12 Nov 2026 and sign up to the Optus Promo nbn or Promo Plus nbn plan (34,000 points) or Optus Promo 5G Plan (26,000 points).

Must stay connected for 3 months to be eligible to receive points (otherwise points are forfeited). Points will be applied to Flybuys account 3 months from connection (for Optus nbn Internet Plans), or from activation (for all other plans). New service Flybuys points offer, not available with any other offers, unless specified. Flybuys points are subject to the Flybuys terms and conditions. Flybuys number to be provided upon plan selection.

Flybuys' privacy policy applies. Plan cancellation fees may apply. Flybuys points and Flybuys Dollars have no cash or monetary value. Offers available until withdrawn. Flybuys and Optus will provide you with reasonable notice if there are any changes to this offer.  

2 Promo Plan Introductory Offer  

$40 per month off Optus nbn and 5G Promo Internet Plans over 6 months: If you sign up to a new eligible Optus nbn or 5G Promo plan, you will receive $40 off your plan access fee per month, for the first 6 months, and then pay the standard in-market plan fee thereafter. This is available to consumer and business customers with a valid ABN/ACN only. Excludes recontracts and rate plan changes. The offer is not available with any other offer, unless specified. The discount is forfeited if you recontract, change, or cancel your Optus nbn or 5G Promo Internet plan. Promo plan available until Thu 12 Nov 2026.

3 $10 SubHub credit  

Eligible Optus internet plans include a SubHub Discount (available via Optus SubHub platform). Eligible customers must have an active SubHub account with paid subscription costs greater than $0/month to receive ongoing SubHub credit up to $10/month maximum, depending on total of customers’ paid subscription costs (any difference between the total costs and $10 is forfeited). Credit will commence when your Eligible Optus internet service is active and continues each month you remain on your eligible plan. Credit forfeited if there are no paid subscriptions via SubHub in a particular month, if you cancel, move to an ineligible plan, or recontract your plan. Limited to 1 SubHub credit/eligible plan.

4 Optus Ultra Wi-Fi Modem and 4G backup 

4G backup requires Optus 4G coverage in your address. 4G backup speeds may vary and are limited to 25/5Mbps. Optus will cover the cost of the modem ($306) if you remain connected for 24 months (Optus will cover $12.75 for each month you stay connected). If you cancel before 24 months, you'll need to pay out any remaining cost of the modem, e.g. if you cancelled with 12 months remaining, you'd need to pay $153 ($12.75/month x 12 months remaining). You won’t receive a pro-rata refund for the remainder of your payment cycle when you cancel. There are no other plan cancellation fees.

Self-supplied Modem  

If you take up the option to bring your own modem (self-supplied modem) you acknowledge and agree that a phone service is not supported with this option, which means you won’t have access to a landline home phone service that you can use to make or receive calls or contact emergency services like 000. It’s your responsibility to ensure your self-supplied modem is nbn compatible and can be used with the Optus nbn Internet Service. Some features such as network features and equipment like the Optus supplied Boosters may not work with your self-supplied modem. The 4G back up service that is provided with the Optus Ultra Wi-Fi modem won’t be available. If you add a Home Superfast or Ultrafast speed pack – these speed packs require equipment capable of achieving plan or speed pack speeds and Optus won’t know if your self-supplied modem is compatible or not. Optus will only be able to provide you with general support for your service. Optus won’t be able to identify or fix faults related to your self-supplied modem, you’ll need to contact the manufacturer directly. nbn co reserves the right to refuse to fix a fault where it considers a modem to be the cause or to suspend a service where it considers a modem to be unsupportable or a risk to the network. Your BYO modem must be compatible and in working order and your home setup may impact you from utilising your maximum speed of your internet plan. You are responsible for configuring your modem. Find more information on modem setup.  

Modem: Customers are responsible for ensuring their modem is compatible and configured correctly. How the modem is set it up within the premises could limit utilising the maximum speed of the broadband plan.

Available in selected premises. Serviceability check required. Subject to line speed availability.

Internet Speed: Actual speeds are limited by plan speed and may vary depending on a number of factors including network, location (i.e., geography and obstructions), and other factors. Your modem and in-home set up may limit your speeds.

nbn®, NBN Co and other nbn® logos and brands are registered trade marks of NBN Co Limited and used under licence.

Loyalty Pacific Pty Ltd (ABN 82 057 931 334) (trading as Flybuys) may receive a commission from Optus.   

^Flybuys points can be converted to Flybuys Dollars in multiples of 2,000 points only. Every 2,000 points equates to $10 Flybuys Dollars. Flybuys Dollars may be used in-store only at Coles Supermarkets, Reddy Express, Kmart, Liquorland, Officeworks, Target and mycar. Your physical Flybuys card must be presented at checkout. Product exclusions at retailers may apply, please check before spending your Flybuys Dollars. Flybuys points and Flybuys Dollars have no cash or monetary value. Flybuys Standard, Rewards and Dollars T&Cs apply and can be found at flybuys.com.au.

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