r/MEXC_official • • Sep 07 '26

MEXC Official Support Thread

1 Upvotes

Dear MEXC Community,

  This thread is for account-related issues and active support cases only.

  To keep the subreddit organized, standalone complaint or support posts may be removed and redirected here.

  Before You Comment

  For security reasons, account actions cannot be handled directly via Reddit comments or DMs.

  Please make sure you have already contacted Official MEXC Support and received a valid Case ID before commenting in this thread.

  Comment Format

  When commenting, please follow the format below:

  Case ID:

  Issue Category: (Trading / Withdrawal / KYC / Risk Control / Other)

  Brief Description:

  How long the issue has persisted:

  Comments without a valid Case ID may be removed to keep this thread organized.

  How to Get a Case ID

  Step 1. Visit Official MEXC Support

  Step 2. Log in to your account

  Step 3. Select your issue category

  Step 4. If unresolved, choose “Unresolved” and request human support

  Step 5. Your Case ID will be shown in chat or sent via email

  Please ensure your case is active before posting.

  Community Help Guidelines

  Community members are welcome to share general advice or similar experience.

  However:

  Do not provide sensitive instructions

  Do not impersonate MEXC staff

  Do not offer unofficial solutions

  Moderators may remove misleading, harmful, or off-topic comments to maintain clarity.

  Response & Escalation

  Moderators may help coordinate with the support team when necessary.

  Please allow reasonable time for review. Posting multiple comments will not speed up the process.

  Once your issue is resolved, please edit your comment to add “Resolved” or remove it entirely.

  This helps other users receive attention faster.

Any question of MEXC, you can find a support from support center.


r/MEXC_official • • Aug 31 '26

Spend Your Crypto Worldwide

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3 Upvotes

The MEXC Global Card is officially live.

Spend your crypto worldwide, and earn up to 10% cashback on eligible purchases.

Learn more here.


r/MEXC_official • • 9h ago

MEXC reffer and gamebox rewards

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1 Upvotes

did anyone receive the rewards for the reffers events which ended on 2026 oct 10?

if yes then comment or just share the screenshot.

i completed the task but still didnot receive after 9 days also.


r/MEXC_official • • 11h ago

Elite experience card code please I will Give you 10usdt

1 Upvotes

I will send you 10usdt if you can Give me a code for elite experience card


r/MEXC_official • • 3d ago

General Discussion Elite experience card

1 Upvotes

If anyone have elite experience card that gives access for 14 days, and have a spare can give for free kindly dm.


r/MEXC_official • • 3d ago

how to make sure 100 leverage liquidates at 1%, not before

1 Upvotes

it liquidates at about 0.80%

100 leverage should liquidate at 1.00%

can this be altered in anyway, some kind of setting i am missing?


r/MEXC_official • • 3d ago

why did they destroy copytrading?

1 Upvotes

basically all AI, hard to organise who to follow, hard to find professtional traders anymore, looks like a total mess from a web design layout perspective

does anyone still use it?


r/MEXC_official • • 5d ago

TSMC just reported a 69% jump in profit. AI demand is still going strong?

1 Upvotes

TSMC just dropped its Q3 earnings, and those numbers are honestly pretty wild.

Revenue up 51% YoY, net profit up 69%, and they’re guiding for $52.3B–$54.3B in Q4 revenue. Not exactly looking like AI chip demand is slowing down anytime soon.

What’s interesting though is the timing. Tech stocks have been under pressure lately, and even strong earnings haven’t always been enough to keep investors buying.

now I’m wondering how the market’s gonna react to this one. The fundamentals look solid, but with all the rate and inflation concerns going around, it’s hard to say if that’ll translate into a rally.

You guys think TSM has more room to run?


r/MEXC_official • • 6d ago

CPI just came in hot again. Are we really getting another rate hike?

1 Upvotes

September CPI came in hotter than expected, with headline inflation at 3.7% and core at 2.6%.

Was hoping we’d see some signs of inflation cooling, but apparently not yet. Now I’m wondering if another Fed hike is actually back on the table.

Higher rates usually aren’t great for risk assets, and crypto could feel that pressure too. MEXC has a pretty wide range of altcoins, which makes me wonder how smaller tokens would hold up if rate expectations keep shifting.

Do you think BTC will hold up better than alts, or will everything take a hit?


r/MEXC_official • • 6d ago

ZEC is gaining momentum

0 Upvotes

ZEC is gaining momentum on MEXC!

ZEC/USDT is trading around $1,251, up 5.26% in the past 24 hours.

Market Highlights:

  • Current Price: $1,251.43
  • 24H Gain: +5.26%
  • 24H High: $1,284.77
  • 24H Low: $1,174.94
  • 24H Trading Volume: $4.72M

After a strong rebound, ZEC is consolidating near $1,250. Traders are watching whether bulls can regain momentum and retest $1,285.

Source: MEXC Spot Market | ZEC/USDT | Oct 14, 2026, approx. 14:30 (UTC+8). Prices are subject to change.


r/MEXC_official • • 11d ago

What Is Dolphin (POD)? A Simple Breakdown of Decentralized AI and Idle GPU Computing

0 Upvotes

AI needs a massive amount of computing power, but here’s something interesting: a lot of GPUs around the world aren’t being used 24/7.

What if that unused computing power could help run AI models?

That’s the idea behind Dolphin (POD), a project building decentralized AI inference infrastructure.

I recently came across Dolphin while reading about decentralized GPU networks, so here’s a quick breakdown of how it works and what makes it interesting.

How does Dolphin work?

Instead of relying entirely on centralized cloud providers, Dolphin Network aims to connect GPU owners with AI workloads.

The basic process looks like this:

  • GPU owners contribute unused computing resources.
  • The network distributes AI inference tasks across available GPUs.
  • Validation mechanisms help verify the completed work.
  • Developers could potentially access additional computing capacity without depending entirely on traditional data centers.

Think of it as a way to turn idle hardware into useful AI infrastructure.

What makes Dolphin interesting?

One thing worth watching is Dolphin Network V2.

According to the project’s updates, the upgrade introduced improvements to workload routing, load balancing, and GPU utilization.

The project has also reported more than 1,000 GPUs online, with approximately 49 TB of combined VRAM.

Of course, having GPUs connected to a network doesn’t automatically mean there’s strong demand for its services. Actual utilization and reliability matter just as much.

What about the POD token?

POD is a Base-based token with a reported total supply of 500 million tokens.

It’s also listed on MEXC under the POD/USDT trading pair.

One detail worth noting is that Dolphin’s documentation also mentions DPHN in connection with GPU rewards, while the relationship between DPHN and POD isn’t fully explained in the publicly available information.

That’s something I’d want to understand better before evaluating the token’s long-term utility.

My takeaway

I think decentralized AI computing is an interesting sector to watch, especially as demand for inference continues to grow.

But the real question isn’t just how many GPUs a network can attract. It’s whether those GPUs can deliver reliable AI services at competitive costs.

What do you guys think? Could decentralized GPU networks become a serious alternative to traditional cloud AI infrastructure, or will reliability remain the biggest challenge?


r/MEXC_official • • 13d ago

Complaints Preciso do meu dinheiro 💰

3 Upvotes

Preciso do meu dinheiro! Horrível. Estou há quase 4 meses com os meus fundos congelados. Já entreguei tudo o que me pediram, agora nem dão resposta, e têm o MEU dinheiro preso. Preciso trabalhar e viver!!!!!! Estou farto!


r/MEXC_official • • 13d ago

Complaints Preciso do meu dinheiro

1 Upvotes

Estou há 4 meses com dinheiro retido. Já entreguei tudo o que me solicitaram! Agora nem respondem mais! Ja estou doente! Preciso trabalhar e sobreviver! Estou a viver à custa da minha mãe! estou farto! Resolvam!


r/MEXC_official • • 17d ago

Totalne dno zaplacilem 1000zl nie otrzymałam kryptowaluty w usdt i odrzucaja mi od 2 dni reklamacje o zwrot czh tez dodanie krypto do konta

1 Upvotes

r/MEXC_official • • 20d ago

MU earnings tonight, here’s what I’m watching

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2 Upvotes

Micron reports after the close today.

For me, the important part isn’t just whether MU beats revenue or EPS estimates. The bigger question is what management says about the memory cycle going into FY27.

Main things on my radar:

  • HBM demand and 2027 visibility
  • DRAM/NAND pricing
  • Gross margin
  • FY27 guidance

A lot of Micron’s recent strength has come from higher memory pricing and AI-related HBM demand, so the market will probably care a lot about whether those trends can continue at the same pace.

Could also be a meaningful event for the wider semiconductor space, not just MU.

Markets available on MEXC include MUUSDT, SOXLUSDT, SOXSUSDT and SNDKUSDT.

Volatility can get pretty aggressive around earnings, especially with leverage, so trade accordingly.

What’s the biggest thing you’re watching in the report?


r/MEXC_official • • 23d ago

Complaints Mexc won't return my usdc

2 Upvotes

I sent some usdc to my account, and only after I sent it I realized that they paused transfers on the Solana network.

The first time I looked at my address there was no warning or any indication there was an ongoing maintenance. Only the second time I opened my wallet I saw the warning. My funds have been stuck for a while now and I really need them

My uid is 86604812


r/MEXC_official • • 25d ago

General Discussion What's happening here? Trying to onchain withdrawl Monero to Cake Wallet

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1 Upvotes

r/MEXC_official • • 26d ago

Quick Breakdown: OURA Pre-IPO Futures on MEXC

1 Upvotes

OURA Pre-IPO Futures are now live on MEXC.

  • Pair: OURAUSDT
  • Leverage: Up to 20x
  • Margin: Isolated
  • Trading: 24/7

Oura Health is best known for the Oura Ring and its wearable health technology.

Full details are available in the official announcement.

Please be aware of the risks associated with pre-IPO futures trading.


r/MEXC_official • • 27d ago

Why can a crypto deposit take longer than expected?

1 Upvotes

A crypto deposit can sometimes take longer than expected, and it doesn’t always mean something has gone wrong.

There are a few things worth checking first:

  1. Network confirmations: Some deposits need a certain number of blockchain confirmations before they are credited.
  2. Network congestion: During busy periods, transactions can take longer to be confirmed.
  3. Wrong network selection: If the deposit was sent through a different network than the one selected on the receiving platform, the funds may not be credited automatically.
  4. Memo/Tag requirements: Some assets require a Memo, Tag, or similar identifier. If it is missing or incorrect, manual assistance may be needed.
  5. Minimum deposit amount: Deposits below the minimum required amount may not be credited normally.

The first things I would usually check are the TxID, network, confirmation status, and whether a Memo/Tag was required.

What do you usually check first when a deposit takes longer than expected?


r/MEXC_official • • 28d ago

General Discussion List of legal countries

3 Upvotes

Where can i find the official list of countries that mexc legally provide service ?


r/MEXC_official • • Sep 18 '26

Ok NSFW Spoiler

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1 Upvotes

Hi


r/MEXC_official • • Sep 18 '26

Quick Breakdown of the MEXC Meme Token Trading Battle

1 Upvotes

MEXC has officially set up the MEXC Meme Token Trading Battle.

Here is the quick breakdown of how the $200k prize pool is allocated:

  • 50,000 USDT Base Prize Pool: Reach ≥ 100,000 USDT in cumulative Spot or Futures trading volume.
  • 50,000 USDT Additional Prize Pool: Reach ≥ 500,000 USDT in trading volume on eligible pairs.
  • 100,000 USDT Leaderboard Prize Pool: Compete for a spot in the top 50 by volume.

Timeline: 2026/09/18 16:00 – 2026/09/27 16:00(UTC+8)

Since eligible pairs include both Spot and Futures, are you guys planning to use high-cap memes like $DOGE/$PEPE for volume, or swinging lower-cap pairs?


r/MEXC_official • • Sep 17 '26

$ZEC Reaches a 5-Year High. ZECUSDT Leverage Updated to 150x

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2 Upvotes

$ZEC recently touched around $1,395, marking a 5-year high. Trading activity on MEXC has also increased, with ZEC trader count ranking No.2 behind BTC. Do you think ZEC breaks $1,400 next, or cools off first?


r/MEXC_official • • Sep 17 '26

FOMC Recap: 25bps Hike, Limited BTC Reaction. What Matters Next?

1 Upvotes

The Fed raised rates by 25bps, matching expectations.

BTC saw a relatively muted reaction around the announcement, with markets now focusing on the Fed’s next signals.

What to watch:

  • Dot plot and future rate expectations
  • U.S. dollar and Treasury yields
  • Liquidity conditions across risk assets

The next policy path may matter more for crypto than the hike itself.

What are you watching most after this FOMC decision?


r/MEXC_official • • Sep 16 '26

How do you actually troubleshoot a crypto withdrawal that hasn’t arrived?

5 Upvotes

I was looking into some of the common withdrawal problems people run into, and it made me realize that “my withdrawal hasn’t arrived” can actually mean several very different things.

From what I can tell, the first thing worth checking is the withdrawal status. If the request is still waiting for verification, review, or processing, there may still be a chance to cancel it before it goes on-chain. But once the withdrawal has already been confirmed and submitted to the blockchain, things get much harder, especially if the address itself was wrong.  

A few other situations seem to come up pretty often:

  1. Withdrawal says successful, but nothing arrived: In this case I’d probably check the TxID first. If the transaction is already confirmed on-chain, the issue may be on the receiving platform’s side rather than the sending side.
  2. Wrong or missing Memo/Tag: This seems easy to overlook with coins that require one. If the transaction hasn’t been confirmed yet, it may still be possible to cancel it. If it’s already on-chain, you’ll usually need the TxID and help from the receiving platform.
  3. The receiving exchange sends the funds back: Apparently this doesn’t always mean the balance is automatically credited back right away. On MEXC, returned withdrawals can require a manual credit request.
  4. It’s just stuck on “Processing” Network congestion can be one reason, so I wouldn’t immediately assume the funds are lost. But if there’s still no TxID after a long time, that’s when contacting support starts to make sense.  

The biggest takeaway for me is that the TxID is probably the first thing to look for when troubleshooting a withdrawal. It tells you whether the transaction actually made it on-chain and also makes it much easier to figure out which side needs to handle the issue.

So how you guys usually troubleshoot this? Do you check the block explorer first, or contact the exchange first?