Hi everyone,
I wanted to share my recent experience with SAP account onboarding in CyberArk and would really appreciate hearing from anyone who has faced similar issues.
We recently onboarded SAP Application (Dialog) user accounts into CyberArk. After onboarding, we encountered several usability issues:
- Some pop-ups in the SAP application were not displaying their content properly. We were able to partially resolve this by allowing Microsoft Edge WebView, but we still encountered some additional pop-up-related issues.
- When users launch a browser through SAP Fiori, the session starts in Incognito mode, which prevents them from accessing previously downloaded files. We believe this might be addressable through Chrome/Edge policy configuration, but we haven't fully explored it yet.
- A major issue reported by the client was the inability to switch between multiple windows/tabs using Alt + Tab as they normally do on their local PCs when working with SAP GUI. Since they frequently work with multiple windows, this was affecting their workflow.
To address the usability concerns, we introduced a Windows Jump Server for the SAP users. However, after moving SAP GUI usage to the Jump Server, users started experiencing lag and occasional application crashes.
At this point, I'm trying to determine whether these performance issues could be related to the CyberArk PSM/connection configuration, the Jump Server itself, SAP GUI, network latency, or something else in the environment.
Has anyone faced similar SAP GUI performance/crash issues when using CyberArk PSM or a Jump Server?
I'd really appreciate it if you could share your experience, troubleshooting approach, or any resolutions that worked for you.
Thanks in advance!